Receipt Scanner
To disconnect your email from your SimplyWise app, go to your mobile app and tap Menu>Integrations>Email>Sync Accounts>Gear Icon>Remove Account.
To reconnect, simply tap Connect and follow the prompts to resync your email again.
You can connect your email account(s) to SimplyWise to automatically import your email receipts. Currently, we integrate with the following email domains: Gmail, Outlook, Yahoo, and AOL. To connect your email in your SimplyWise app, tap Menu>Integrations>Email>Sync Accounts and follow the prompts.
For receipts that you would like to manually forward either individually or from a non-supported email domain, tap Menu>Integrations>Email>SimplyWise Email, and copy that email address. You can then manually send the receipt to that address.
All forwarded emails will land in your “To Be Saved” area in the upper right corner of your homescreen – unless you use “Rules” to categorize them for you automatically.
If your email receipts aren’t showing up in SimplyWise after connecting your email, here are some troubleshooting steps:
1. Check your SimplyWise email address
Make sure you’re forwarding receipts to the correct address. Your personal SimplyWise email is in the format: yourusername@docs.simplywise.com
To find it: Menu → Integrations → Email → SimplyWise Email
2. Check for typos
Even a small typo in the forwarding address will prevent receipts from coming through.
3. Give it some time
There can sometimes be a delay in receipts appearing in your app. Wait a few minutes and check again.
4. Check inbox location
Email receipts must be in your main inbox—not in subfolders—to be automatically imported. Receipts stored in custom email folders or labels may not sync.
5. Check the “To Be Saved” section
Look in the upper right corner of your home screen for receipts waiting to be saved.
6. Receipt format issues
Some email layouts aren’t recognized by the app. If a specific receipt is missing, try manually forwarding it to your SimplyWise email address.
Still having trouble? Contact support with examples of the missing receipts and the email address where they’re located so we can investigate further.