SimplyWise Receipt Scanner FAQs

To revoke shared access, you’ll want to tap Menu>Shared folders and tap on the person’s name you would like to edit or remove. De-select all folders (the blue check mark will disappear) and tap “Update” to remove their access to those folders.

If you’re seeing a fresh account or missing receipts, don’t panic! Your data is likely still safe. Here’s how to recover it:

Most common cause:

You may have accidentally created a new account instead of logging into your existing one. This can happen if you entered a different phone number or email.

To recover your account:

1. Log out of the current account (Settings → Log Out)
2. Log back in using your original phone number or email
3. Your receipts should reappear

Not sure which phone number/email you used?

Contact us at support@simplywise.com with:

• Any phone numbers or emails you might have used
• Approximate date you created the account
• Any receipt details you remember (merchant names, dates)

We’ll help you find and recover your account!