"Yes there was a line shortly after they opened but that was due to the fact security was doing their required screening, similar to the airport screening. The security guards were very professional and extremely helpful and courteous. As with any government office you took a number and waited for your turn. When I was called to the window the representative was very friendly and helpful. Yes I was there for 1 hour and 45 minutes but they were busy. Just plan on going with the understanding there may be a wait. By the time I left at 11am, there was no line at the security screening station."
Steve Bailey - March, 2020
"I have been to this particular office several times and have been met with the same treatment as described below until the last 2 times I have been there. The first of the 2 visits I was helped by representative Micheal who assisted me with the filling out of a records request. He was patient and kind and did not rush me during the process. Today when I went in to see why thayrwquest was denied, the gentleman at window 8 blew me away with his professionalism and downright kindness. I was in shortly after lunch and it wasnt very crowded but I dont think it would have mattered because this gentleman genuinely cared about my reason for being there and is an asset to the Administration\n In addition, I spoke to all 4 security guys and they are great guys trying to make a living protecting people who are going through a tough time but sometimes direct their dissatisfaction at the guys protecting them. Here is the secret to getting along with the security guys: first and foremost, respect them. Second, respect the fact that they are there to protect YOU. Finally, pay attention and follow directions and you will see that those guys are great guys."
charlie blackford - February, 2020
"This has got to be the most asinine group of people I have ever met. They seriously need to teach their staff how to communicate with the public. Not once but twice I have been to their office this month only for them to tell me I need more documents. Now I have to go a third time. Short of giving birth on their lobby floor I cannot prove more than what I have that my daughter is mine and lives with me. Now I have wasted 5 hours of work time total and will have to find another day to take time off because of their lack of communication. I would go to another office or do my transaction online if I were able to."
Shawna U - September, 2019
"I just think the local number should be public and maybe they should consider hiring more workers to tend on more people at a time."
rawne clinger - November, 2019
"The gentleman who helped me was quite professional and efficient. Helpful in answering questions beyond the scope of his office. The wait was a ridiculously long time but once I was actually being helped, I had no complaints"
Heather McCracken - July, 2019