"The people there are super respectful, but I have literally had the run around for 10 months on getting my back pay hopefully it will be sooner than later now that i have a payee."
Ashley Brown-smith - February, 2020
"I didn't expect much from this place, assuming it would be like every other beaurocratic institution... And it is in many ways... But I found staff at this particular location truly compassionate and helpful. They helped me wade thru a complicated social security claim, and caught & corrected some major errors in my case that had been overlooked prior. Everyone I worked with there was amazing, but a special shout out to Mr Harris. I'm very grateful, and recommend this location over others, and well above calling in. \n\nOn calling in; don't. You'll hold for hours, be transferred all over the place, and likely never get your issue resolved. The SSA phone & automated systems are insanely hard to navigate. Confusing, counterintuitive -idk how anyone gets thru! Just stop by and take a number. I never had to wait more 90 mins, even when the place is packed to capacity. Average wait time is only about 25 mins. \n\nThey open @ 8 or 9am and close @ 4pm. If you get in before 4 they will see you. At 4:01 The doors lock. Best time to go is midday at midweek. Mon mornings & Fri afternoons are their busiest times. \n\nThey have just one dedicated security guard, instead of a rotating staff of them. He checks all bags and is super personable. He'll answer any questions about service procedure you have on entering the building, and go out of his way to find you if your # is called and you don't hear it, instead of letting them pass you by. \n\nParking is rough. There's not nearly enough. Walk or bus it if possible. Or be prepared to camp and wait until someone else pulls out. They only have about 16 dedicated spots plus a few streetside for a building that regular hosts 60+ people at a time. And surrounding businesses are rather hostile in regard to SSA parkers infringing on their spaces."
CA Gray - November, 2018
"Horrible, was there for 5 hours. When I finally got to the desk the lady was at least 70 years of age and was hard of hearing, didn’t understand the computer system she was working on. Plus she was really rude! \nTypical social security office. And the office smells like a urinal.\n\nGood luck! And I’m genuinely sorry if you spend any time there."
Dan Kindig - December, 2019
"They have always been nice and respectful and caring and so helpful!"
browneyes rico - February, 2020
"Anthony is so awesome and helpful. Of course the wait can be long but the stuff always tries to help however they can."
Cheyenne Allen - December, 2019
