"Very bad experience in this office for applying a social security number. I went there providing passport and i-94 form but was told to bring birth certificate which is not necessary. The next day, another reception didn't ask for birth certificate at all. But she suspend my request for further investigation on my passport. I don't understand if I am able to pass the board office acquiring an I-94 form how come my passport is a fake one? It totally waste of everyone't time. Very inefficient. doesn't make any sense to me. Beside, I waited more than 2 hour on Friday afternoon to get case handled in less than 5 minutes."
Eureka Gao - February, 2020
"Went at 810 am on a Friday and there were only a couple people ahead of me but by 830 it was quite a big line. It opened at 9 and I was done by 920. I recommend other people do the same to save some time"
Steve Vermeulen - March, 2019
"I walked in to this office around 2:30 on a Thursday afternoon. Didn't have an appointment. It wasn't immediately obvious, as there was a line waiting to sign in at a computer terminal, but that's the routine. Enter, turn right and see the sign-in screen, enter your info and get a ticket with a letter and 3-digit number. There are maybe a dozen workers at different stations through the office space, labeled with numbers or letters, and a TV monitor showing what ticket numbers are up. When a worker finishes helping someone, they announce on a sound system the new ticket number, and the holder goes to that station. The numbers aren't necessarily called in numerical order, it probably depends on what you came there to do. The office was busy, but not packed that afternoon. It took around 45 minutes for my ticket to be called. The worker was very friendly and attentive, took time to address my problem, explain how the system works, and look over my recent benefits claim to check for red flags. The visit, arrival to departure, took about an hour total. Watching the people ahead of me, it was plain you need to do your homework before going in there , and bring the necessary info. and documents with you. If you don't have those, you may wait an hour only to find they can't help you. Overall, and given their work load, I thought this was a well run office."
Fred Langford - November, 2019
"This place is the worst. We got in line outside 10 min before it opened. Itâ€™s now been 1.5 hours of waiting. When you enter you put in the machine why you are here. But when they called up our number I told her we needed a name change and she told me she then had to refer me to someone else as if they didnâ€™t know I needed a name change! Still waiting to be called on... If you bring a small child make sure you bring lots of snacks and activities to keep them from losing their mind."
Ellen Hoffman - December, 2019
"I got a token & waited for more than 2 hours. Was waiting with my 10 months kid. People who came after me left before me & my token was never called. When I checked with security person he said they will call but even after 2 hours it was never been called. Very worst service"
Swapnil Bhosale - December, 2019