"The smell is so bad at this office. It smelled like urine. The bathrooms are in the lobby area. Maybe they need cleaned better. If I wasn't there with my husband, I would have felt very unsafe just walking by the building. There were people panhandling in front of the building and the one person followed us as we were trying to get in the building asking for money. The lobby had security but I don't think there was enough to make people feel safe. Parking situation is crazy there. Could the Richmond PD patrol there on a regular basis?"
Toni Sorrell - December, 2019
"Very very efficient very efficient the mood with the Precision of a well-oiled machine you get a number they process the number and you have you in and out in a matter of minutes wonderful service the people there are wonderful they really care to try to help regardless of what your situation is if you comprehend"
Anthony Edwards - February, 2018
"I've been to a lot of DMVs and a few social security offices with friends and family, and this is by far the worst service and overall organization I have ever seen. I would give 0 stars if it was physically possible.\n\n1. The office is small, which means when busy you will have to file out into the lobby or even outside. This is very important because: while outside you cannot hear your number being called.\n\n2. To make things even more difficult, there is no speaker system, no mic, or even someone who can raise their voice above a whisper calling out the card names. It is very easy to miss a number- and have to start all over again.\n\n3. Security guards are rude and will mess with numbers because they do not care about service. They are reluctant to even point you towards a clipboard which is behind their desk- and will scoff at you when you ask to have one. (Note that most people will have to fill out paperwork during a visit, making this even worse behavior. And it makes the process slower since they will have to take time to finish it once called to the window.)\n\n4. It's unsanitary. I saw someone throw up on the ground and the staff failed to acknowledge or attempt to fix anything. Disgusting. The building itself is full of flies and the floor and walls are sticky and stained. I've seen elementary school classrooms with better hygiene during flu season.\n\n5. There is a singular window that had been in operation for the first hour and a half of my 'visit.' They just expanded to two- I have been here for 2 hours now. Hire more people or shut down. The twenty minute wait statement has been wrong for me 8 times over at this point. \n\n6. It is not hard to find kind, hard-working employees. Yet the only few people who work here have pathetically low morale and attitudes to match. I would never recommend coming to this office, save yourself the trouble and drive somewhere else."
Mace faun - September, 2019
"I would give it 0 stars if I can. Made a phone call and waited for 30 minutes but still no one answered. Waited 2 hours in the office, this is nonsense..."
Xiufang Sun - December, 2019
"Never been here before...I'm turning 62 soon. It's like DMV only a little less friendly. Get here early, they open at 9. I arrived at 8:45 and there were at least 30 people ahead of me."
Billie Evans - May, 2019
