"Great experience. 30 minute wait. Knowledge staff who actually saved me money.\n**The hours they are open for the public does not reflect the hours the employees work. They close and then finish their paperwork, etc."
Linda Fretwell - October, 2019
"Been waiting for two hours now!!! We're trying to register our 6 weeks old baby so she can have a SSN. Our number has been passed by more than 13 others and was told by the guard that because we're applying it is different that those requesting for a lost SSN card. We can't ask any other windows since we're not allowed to. The security guard is very unprofessional and not helpful at all. Will come back next time instead."
Jose Gandia - January, 2020
"Tellers try to find a way to get out of working by giving you the run around."
Saphire Krisp - February, 2020
"I had a surprisingly lovely experience at this location. I made an appt for 9am. I was taken in, checked in and at my window being helped before 9am. The lady that helped me was also fantastic! She was very nice, relatable and helpful! She answered every question I had and, more importantly, guided me through ALL of the 'red-tape'. Social Security is not something I have dealt with much, so, all of the paperwork, etc, can be quite intimidating! The lady that helped me was patient and kind! I actually left and called my mom just to tell her HOW great it went!"
Kelly O'DONNELL - May, 2019
"I had a great experience at this office. Ms. Thomas assisted me and could not have been any nicer. The office opened at 9:00 and I was out by 9:30 and that was without an appointment. Of course you are going to have to wait. Keep in mind that this is the only office in Virginia Beach so it stays very busy. Arrive early, make sure you have the proper identification/paperwork and bring a book or something to do. Great experience!"
D H - November, 2018