"Some of the staff here donâ€™t know or understand what they are doing. I came for a replacement card with my wife, presented proof of residency, a letter from USCIS. (I 797 ) and the document clearly states that this letter and her expired green card should be presented to prove legal presence or employment verification. But Mrs. (HARRIS)denied the document and claimed it doesnâ€™t show expiry date. But it clearly states itâ€™s legal for 18 months after the day of the expiry Of the original card as proof. She wouldnâ€™t let me speak to supervisor. Frustrating! Frustrating."
stephen tengbeh - March, 2020
"If you have been in need of assistance from SSA you will no doubt have a tale of horror to report...GO TO THE SSA IN SANDSTON. You can go to ANY SSA office for assistance and THESE folks are WONDERFUL!!!"
Disability Advocacy Frances Motley - January, 2020
"The place opened up at 9:00 am, I got seen, and was out by 9:15 am . The lady at the window was very friendly and took care of what I needed to get taken care of . Some things that may have helped were: 1-I was number 5 or 6 in the line because I GOT THERE EARLY; 2-I had my paper work filled out BEFORE I GOT TO THE OFFICE; and 3-I had ALL OF THE PAPER WORK needed . I took everything that I thought that I might need because I didn't want to take any chances . Also, a line starts forming outside of the building a little after 8:00am but, they don't open the doors until 9:00 am . The only thing that irritated me was this elderly white guy who kept track of who was in front of who in the line . I didn't say anything because he was elderly but, I thought to myself 'We're all adults and everybody is here for business . Nobody is trying to cut anybody so we don't need a wannabe line monitor .' But, that doesn't have anything to do with SSA and everyone else in line was nice . So again, this is a good office . Just get there early and try to be prepared for whatever it is that you have to do ."
James Winston - March, 2020
"I am not going to lie but this office is truly under staffed and wait time is extremely long."
Colleen Hague - December, 2019
"Takes a long time but nice people once you get a window."
Patrice Jones - April, 2019