Social Security Offices in Richmond, Virginia

Social Security Offices in Richmond, Virginia

There are 1 social security offices located in Richmond. Social Security offices are currently closed due to COVID-19, with appointments only being made for pressing cases. This page provides information on how to get the Social Security information you need without risking your health, along with office hours, location, phone number, pictures, driving instructions and reviews.

Selected Social Security Office in Richmond

Social Security Office Address

This office is located at 1834 West Cary Street, Richmond, VA - 23220

Social Security Office Pictures

Social Security Office Phone Number

(800) 772-1213

Social Security Office Hours With Most/Least Crowded Times

As of March 17, this office will be closed until further notice due to COVID-19. The office is still accepting mail and online applications.


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm




"Awesome job. \n\nThank you. For all help. \n\nAmarjit lall. ( Sam )"
Amarjit Lall - January, 2020
"Any idea why this place closes at 12noon on wendsday?"
?¿ ?¿ - February, 2018
"Thank God for this office and the people that work there thank God for America thank God for the working taxpayers land of the free home of the brave thank God we live in a free country and thank God for Social Security disability sincerely Jason Perry"
Jason Perry - December, 2019
"Went in without an appointment and was in and out in an hour. Customer service people were very helpful. \nI'm not holding it against them but they do need more than 1 restroom."
Josh Seay - October, 2019
"The date 7/19/19:\nI had to update my social security card because when I was adopted from Guatemala. (keep in mind I was 10 months old) They put a stamp on my card saying that I needed paperwork from the DHS. The thing is when I got my very first job in 2017 I had this problem. So I went to the office in Richmond with my mom and they were nice. The lady was as sweet as she can be. She said she fixed it but she wasn’t able to give me a new card without the stamp on there so she handed me paperwork saying just give this to your employer and you should be fine. I also asked if I had to update it or not. She said no. It’s fixed permanently. \n\nUPDATE TO NOW! \nJuly 19, 2019 @15:35 pm \nAn older white gentleman who was sitting a window 2 asked me how I was and everything. He was somewhat nice in the beginning. I told him that this has happened to me before and that I had to get it fixed again because I didn’t know I had to update it. He asked to see my ID and my card. I gave him both of them. He started getting an attitude with me. He said I need to see another form of ID like your nationalization form saying you were adopted and it also has a photo attached to it. Keep in mind I gave it to my boss at work before I went to the office. (I was at work since 10 am today and I got off at @14:45)\nHe started getting more of an attitude with me when I started looking for my naturalization document. He got up and said he’d be back. I said okay that’s fine. Then he left and came back (2 minutes later) and I’m looking through every piece of paper to make sure I didn’t over look it. Then he said “Ma’am it’s a document about this long *showing the approximate size of the document* and you should have it. I said Sir I’m looking for it. Then he gets up again and leaves. He comes back (2 minutes later again) and he asked if I had a passport. I said yes I do but it’s expired so it wouldn’t help me at all. Then he got even more of an attitude. “Well if you had a current one you could use that”.\nI’m still looking for my naturalization paper still while all this is happening. Then I mentioned that this has happened before and the lady just put something into the computer and printed off a piece of paper for me. He got even worse. I said I have a copy of this. (I showed him another certificate of foreign birth) He replies back “no that’s not it. Like I said before it’s about this long and it has your photo next to it” then he continues by interrogating me “Well when we’re you adopted? 2017?” I said “No I was only 10 months old at the time” (my birthday is 7/7/99.” He looked at me “You’ve already went all through those papers about 3 or 4 times now. Sit down and I’ll take the next client in line while you look for them. Again.” I mentioned what the lady gave me last time and he didn’t even bother looking at it throughly. Just looked over at it and said “no not that.” I said “well she said it was fixed last time I came in 2017” then he replies back “I’ve been doing this for several years now. I know what I’m doing and what I’m looking for.” I was tearing up this entire time but I held it until that very last thing he said. I ran out as I was crying.\n\nThat was my story. I’ve never felt so belittled or embarrassed before in my life. Never have I ever met someone so rude or seen something so injustice before. He needs to be fired. That’s inexcusable and completely uncalled for. He should not be working there."
mya whitaker - July, 2019

Navigating the Social Security Office during COVID-19

Today, applying for Social Security benefits or a card can usually be handled online or by phone, without needing to make an appointment at your local Social Security office. We break down the answers to some of the most frequently asked questions around navigating Social Security from home.

Which Social Security benefits am I eligible for?

Your Social Security income is made up of 3 potential benefits. Your earned benefit, your spousal benefit and your survivor benefit. The eligibility for each of these benefits depends on a number of factors including your income, marital status, and length of marriage.
Find out the benefits you are eligible for and what your income with our 2-minute quiz.
Calculate My Benefits

How do I apply for Social Security benefits?

For most people applying for benefits, you can apply online or over the phone, and skip going to the office altogether. Use a checklist to ensure you have all the information and documentation you need to apply.
SS Checklist

How do I report a death?

Funeral homes typically handle reporting of a death to the SSA. However, you will need to provide the funeral home with the deceased’s Social Security number for them to do so. Note that deaths cannot be reported online. If you want to report the person’s death yourself, call the SSA at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m. Monday through Friday. You also visit your local Social Security office in person.
Our guide on Social Security survivors benefits helps to navigate your options in order to make the most of what you are owed after a death.
Guide to Survivor Benefits

How do I replace my Social Security card

If your Social Security card is lost or stolen, you can get a replacement card free of charge. Log into—or create an account on — My Social Security, and you can apply directly there. However, you will need to provide original documentation in order to create an account. Our guide explains what you need to replace the card.
Replacing My SS Card

What should I do if I get a call from a potential Social Security scammer?

Scam calls from Social Security have increased, particularly since the start of the COVID-19 pandemic. These fraudsters might claim there is a problem with your Social Security account, benefits, or number. They will often solicit or demand some form of payment in exchange for resolving the problem.
If you receive a questionable call, hang up and immediately report the call directly to the Office of the Social Security Inspector General. As new scams emerge every day, it’s critical to stay informed of the latest scams in order to keep yourself and your finances safe online.
Protect Against SS Scams
Tips for Your Visit
Confirm the need to go to a physical office
Read the summary above to see if you need to go in to the office. If you are looking to get answers to questions but don’t need the office, check our FAQ.
Make an appointment!
During COVID, SS offices are not allowing walk-in traffic. Call the SSA number to the right during offices hours (7am to 7pm, Monday through Friday).
Bring your documents
You may need documents like your US passport, US birth certificate, Social Security card, divorce decree or others. See our checklist for full details depending on your situation.