Social Security Offices in Norfolk, Virginia

Social Security Offices in Norfolk, Virginia

There are 1 social security offices located in Norfolk. Social Security offices are currently closed due to COVID-19, with appointments only being made for pressing cases. This page provides information on how to get the Social Security information you need without risking your health, along with office hours, location, phone number, pictures, driving instructions and reviews.

Selected Social Security Office in Norfolk

Social Security Office Address

This office is located at 5850 Lake Herbert Dr, first floor, Norfolk, VA - 23502

Social Security Office Pictures

Social Security Office Phone Number

(800) 772-1213

Social Security Office Hours With Most/Least Crowded Times

As of March 17, this office will be closed until further notice due to COVID-19. The office is still accepting mail and online applications.


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm




"Ok I read all the reviews and was dreading the visit. We arrived at 8:30 and the line was 30 folks ahead of us. At 9:00 they opened the doors and took everyone with a appointment in first, all of us without appointments next. All in all the security staff was very nice greeted everyone with a good morning. All other staff friendly too. Restroom spotless. We were out and done in 90 minutes. Four stars for the wait otherwise would have been 5 stars. No issues with others in the crowded waiting room. Key is to get there early."
Shamus Homan - February, 2020
"This office doesn't have enough resources available to handle the amount of people coming here to get issues resolved.\nThis lack of resources resulted in long lines forming hours before the office opens at 9 am. Anyone who has been here recently will agree that if you do not come and get in that line you will be there till the end of the day.\nSSA has a very bad process; most of the time a person waits in a standing room only waiting area for a few hours after going through prescreening questions and then gets invited in only to be told that because of some reason or the other there issue cannot be resolved and they must leave and come back and go through the same process again.\nLook for another office if you can to get your issues resolved.\nSSA should increase both human resources and waiting area at this center as well as display on screen approximate wait time for everyone in queue. That provide some visibility in the black wait box.\nWe need to get better at serving people.\n#letsguide #wheelchairaccessible #familyfriendly #wheelchairaccessibleparking \n#?"
Salman Zaidi - March, 2019
"As an advocate for those who are elderly, disabled and/or have a mental health diagnosis, this place deserves a zero. The treatment of those in these groups are treated very poorly. This office has more security than staff and patrons are expected to wait long hours between 3-4 without food or water. I witnessed security display 0 empathy and staff who refused to communicate why the delay was so long. One staff looked annoyed as people were inquiring about their position in line. I hope that they understand that it could be them one day. Training and additional staff is needed, URGENTLY."
Kendra Ramos - December, 2019
"Day 1, 1 hr. And 30 min. post arrival: the person that can help you is not in the office today.\nDay 2: Same thing, call before you come tomorrow (forget the fact the line is over 100 deep by 8:30am)\nDay 3, call) person still not in.\nPhone appointment scheduled, no call was received.\nWeekend...\nDay 5: 2 hour wait, still 15 # before mine. Blood sugar dropping. Went to car to get drink and snack since not allowed inside building. Gone 5 minutes and when back guard said my # was just called and onto next. 5 hours later spent 10 minutes with person who said I'd be reinstated in 3-5 days.\n8 days later and 3 phone calls and still nothing.\nHorrible service, minimal consideration, and for a place that has clientele with varying physical, emotional, and general health issues, UNACCEPTABLE! Not to mention one bathroom with one toilet and absolutely filthy!"
Charlie Just - January, 2020
"One star for the wait, and five stars for the service. Once you get through the wait, the staff is extremely helpful and friendly. I got here at 9am (when they open), without an appointment. The waiting room is cramped, but staff and security guards do their very best to keep lines moving and offer empty seats to standing people when another person leaves. I began to think I was forgotten, but the friendly security guard told me a long wait is normal if you don't have an appointment. Walk-ins wait the longest. I was called at 2:30pm. I also think my long wait was due to the type of service I needed. My advice is to make an appointment first, and maybe bring something to read while you wait."
Mandy AMF - September, 2019

Navigating the Social Security Office during COVID-19

Today, applying for Social Security benefits or a card can usually be handled online or by phone, without needing to make an appointment at your local Social Security office. We break down the answers to some of the most frequently asked questions around navigating Social Security from home.

Which Social Security benefits am I eligible for?

Your Social Security income is made up of 3 potential benefits. Your earned benefit, your spousal benefit and your survivor benefit. The eligibility for each of these benefits depends on a number of factors including your income, marital status, and length of marriage.
Find out the benefits you are eligible for and what your income with our 2-minute quiz.
Calculate My Benefits

How do I apply for Social Security benefits?

For most people applying for benefits, you can apply online or over the phone, and skip going to the office altogether. Use a checklist to ensure you have all the information and documentation you need to apply.
SS Checklist

How do I report a death?

Funeral homes typically handle reporting of a death to the SSA. However, you will need to provide the funeral home with the deceased’s Social Security number for them to do so. Note that deaths cannot be reported online. If you want to report the person’s death yourself, call the SSA at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m. Monday through Friday. You also visit your local Social Security office in person.
Our guide on Social Security survivors benefits helps to navigate your options in order to make the most of what you are owed after a death.
Guide to Survivor Benefits

How do I replace my Social Security card

If your Social Security card is lost or stolen, you can get a replacement card free of charge. Log into—or create an account on — My Social Security, and you can apply directly there. However, you will need to provide original documentation in order to create an account. Our guide explains what you need to replace the card.
Replacing My SS Card

What should I do if I get a call from a potential Social Security scammer?

Scam calls from Social Security have increased, particularly since the start of the COVID-19 pandemic. These fraudsters might claim there is a problem with your Social Security account, benefits, or number. They will often solicit or demand some form of payment in exchange for resolving the problem.
If you receive a questionable call, hang up and immediately report the call directly to the Office of the Social Security Inspector General. As new scams emerge every day, it’s critical to stay informed of the latest scams in order to keep yourself and your finances safe online.
Protect Against SS Scams
Tips for Your Visit
Confirm the need to go to a physical office
Read the summary above to see if you need to go in to the office. If you are looking to get answers to questions but don’t need the office, check our FAQ.
Make an appointment!
During COVID, SS offices are not allowing walk-in traffic. Call the SSA number to the right during offices hours (7am to 7pm, Monday through Friday).
Bring your documents
You may need documents like your US passport, US birth certificate, Social Security card, divorce decree or others. See our checklist for full details depending on your situation.