Social Security Offices in Norfolk, Virginia

"Ok I read all the reviews and was dreading the visit. We arrived at 8:30 and the line was 30 folks ahead of us. At 9:00 they opened the doors and took everyone with a appointment in first, all of us without appointments next. All in all the security staff was very nice greeted everyone with a good morning. All other staff friendly too. Restroom spotless. We were out and done in 90 minutes. Four stars for the wait otherwise would have been 5 stars. No issues with others in the crowded waiting room. Key is to get there early."

"This office doesn't have enough resources available to handle the amount of people coming here to get issues resolved.\nThis lack of resources resulted in long lines forming hours before the office opens at 9 am. Anyone who has been here recently will agree that if you do not come and get in that line you will be there till the end of the day.\nSSA has a very bad process; most of the time a person waits in a standing room only waiting area for a few hours after going through prescreening questions and then gets invited in only to be told that because of some reason or the other there issue cannot be resolved and they must leave and come back and go through the same process again.\nLook for another office if you can to get your issues resolved.\nSSA should increase both human resources and waiting area at this center as well as display on screen approximate wait time for everyone in queue. That provide some visibility in the black wait box.\nWe need to get better at serving people.\n#letsguide #wheelchairaccessible #familyfriendly #wheelchairaccessibleparking \n#?"

"As an advocate for those who are elderly, disabled and/or have a mental health diagnosis, this place deserves a zero. The treatment of those in these groups are treated very poorly. This office has more security than staff and patrons are expected to wait long hours between 3-4 without food or water. I witnessed security display 0 empathy and staff who refused to communicate why the delay was so long. One staff looked annoyed as people were inquiring about their position in line. I hope that they understand that it could be them one day. Training and additional staff is needed, URGENTLY."

"Day 1, 1 hr. And 30 min. post arrival: the person that can help you is not in the office today.\nDay 2: Same thing, call before you come tomorrow (forget the fact the line is over 100 deep by 8:30am)\nDay 3, call) person still not in.\nPhone appointment scheduled, no call was received.\nWeekend...\nDay 5: 2 hour wait, still 15 # before mine. Blood sugar dropping. Went to car to get drink and snack since not allowed inside building. Gone 5 minutes and when back guard said my # was just called and onto next. 5 hours later spent 10 minutes with person who said I'd be reinstated in 3-5 days.\n8 days later and 3 phone calls and still nothing.\nHorrible service, minimal consideration, and for a place that has clientele with varying physical, emotional, and general health issues, UNACCEPTABLE! Not to mention one bathroom with one toilet and absolutely filthy!"

"One star for the wait, and five stars for the service. Once you get through the wait, the staff is extremely helpful and friendly. I got here at 9am (when they open), without an appointment. The waiting room is cramped, but staff and security guards do their very best to keep lines moving and offer empty seats to standing people when another person leaves. I began to think I was forgotten, but the friendly security guard told me a long wait is normal if you don't have an appointment. Walk-ins wait the longest. I was called at 2:30pm. I also think my long wait was due to the type of service I needed. My advice is to make an appointment first, and maybe bring something to read while you wait."