"Security guards are lovely the workers incompetent. Since when does a birth certificate not suffice as identification for a child? This is after having came in the previous week to get a social for my baby and after waiting going thru the window ect. They sent my husband a new social in the mail. What? I clearly filled out the application for my child. Ridiculous."
Kayla Monroy - February, 2020
"Avoid the Newport News SSI office at all costs! It's highly unprofessional, very noisy and the wait times are ridiculously long (3 to 4 hours) also, when I asked for an appointment none was available so the best option was to sit and wait forever amen. I recommend the Hampton SSI office if you want to get in and out, be treated as a human, and a less noisy/rude environment. Move your SSI office to Hampton just ask the desk when you go to the Hampton office that you'd like to change your home office from the Newport News office to the Hampton office. Deplorable place. Avoid."
Hannah Joy - October, 2019
"Wait was over an hout just to sign paper. Took 15 minutes to get in because of zipper on my coat."
Sand Elam - February, 2020
"I'm sorry but this office is the worst. The representatives are nice and respectful but the guards are rude and the wait time is ridiculous. In general the whole process is crazy from the metal detectors to how people are called. Not only do you have to use the kiosk, a they will call your number just to check you in only to have to wait another hour to see a representative!!!!!!! I rather go and do my business at the office in Hampton!!!!!!"
Tara Lynch - August, 2019
"Be prepared to wait a hour or more"
Va Tiffany - January, 2020