"My mom and I had to come here to change a few things with her social security and based on reviews, we were honestly expecting the worst and received the best! We were only waiting about 10 minutes and we both had things we needed to have changed over. We were called and Andy was the one that helped us. It ended up that we needed paperwork that we didnâ€™t have so he told us we had to go print it out at a library or store and come back and ask for him. We also were unaware that we needed an appointment for everything we needed to get done which was hard when youâ€™re a one vehicle family. \nWe went and printed everything, we came back and asked to see Andy and only waited a few minutes. Then he also surprised us and said he was able to do the interview right there! What a relief! He was so nice, friendly and patient. He got everything done for us both in about a hour and just so informative and personable! Kudos to you Andy, youâ€™re a special man and made this experience a wonderful one!"
Katie Mullarkey - February, 2020
"Usually the que started an hour early from the office timing. The staff here are very cooperative. After getting the roken number it. Took me 15 minute to call out my number and at the counter it was another 15 minutes. Thats It ! This was so simple. They help you with everything. So even if you dont know any thing, you can check the website and book your appointment online as I did. You will not have to wait in a que."
Hariom Singh - November, 2018
"They gave me a good customer experience and I highly recommend patience when getting in line and the staff will take care of you once you're inside the building. I highly recommend to add more staff, modernize the facility and equipment to be more effective and more efficient, and be the best in Government customer service. Also, I like the pilot team. It should be permanent. Hire Veterans!!"
Aurea Franklin - February, 2020
"I took my parents Thursday of last week to the Manassas Social Security office & had a very good experience. There was no line, the security guard was nice and pointed to the machine to get a ticket.. We waited 30 mins before our number was called. Our case was handled by Richard who was very polite & sorted our issue in a very professional manner. \nI read the reviews before going to the office, and am happy to say that was not my experience at least."
Faisal Umar - March, 2020
"Worse than the DMV. Stand outside for 2 hours and wait inside sitting on metal chairs 30 minutes wait. At least the heat was on."
Ron D - December, 2019