"Had a great experience here today! I read a lot of the reviews before going, saying not to go first thing in the morning because of insanely long wait times, so I went at 3:15 and was out by 3:50!!! Everyone I encountered was pleasant and friendly, from the security guard, to the woman who checked me in, to Ms. Ford who processed my paperwork. Ms. Ford was awesome. She was kind, efficient, and knowledgeable. I'm sorry that others have had such bad experiences, but mine was super."
Lauren Middleberg - January, 2020
"My suggestion is to not go on Monday morning. There has to be a better day.\n\nMy wife and I showed up at 8:25am, before they open. There were 40-50 people ahead of us waiting for the office to open the doors. Once the doors opened it took about 30 minutes to get inside the building with the amount of people in front of us that were waiting for the doors to open. \n\nIt took us 2 hours to get a number and an hour and a half to be called to the window.\n\nMy wife and I were rotating who sits and stands while waiting in line to receive a number, which was nice to make the hour-and-a-half wait once we entered the building less grueling.\n\nI have posted two photos of the outside line. One picture before we got in line and one picture after we left the building, 3.5 to 4 hours later. \n\nWe were there to request original Social Security card for my permanent resident spouse. All we had to do was show the Visa stamp, not the I-94, and her passport with birth certificate to prove age. We had the form filled out already before we got in line. She arrived here as a spouse of a citizen a month ago\n\nI realized while standing in line that there is a customer service number. I have not tried it but if you don't realize there is try it and let me know how it goes I'm wiling to bet you would be waiting an hour on hold just to get simple questions answered."
Stephen Roberson - November, 2019
"Went in on a Wednesday at about 12:15 got seen at 12:30 and was out by 12:45 or so. It wasnâ€™t crowded and they seemed to be moving pretty fast but it might depend on what youâ€™re there for. If you can, print out the forms that you need and fill them out before going."
L L - February, 2020
"These previous reviews scared me, but experience was great for me. Took me 1.5 hours, not bad. Line was long to get my number, but once I got my number they took me within 10 minutes. Staff were friendly and helpful!"
Nicole Rivera - January, 2020
"I felt the agent I delt with was very mean."
Louis Gyamfi Acheampong - May, 2019