"A little wait but when I met with the employee he was extremely helpful, checking on another matter. Would that all government employees were as helpful!"
Rob Hagerty - March, 2020
"I have come to expect and know that the Government is pretty bad at organization, systems, process, and overall ability to maximize and run any business - AND, this office and system takes that cake as absolutely terrible. To me, I do not mind having to jump through a few hoops and abide by the 'rules' of a particular organization, but when the organization fails to make you aware of the requirements and makes you wait ov er 2 hours to speak with anyone... well, that is less than 1-Star in my book.\nI first went to their website, thinking that I could get info or maybe an appointment or a way to expedite getting the Social Security Card for my new child. There was no way to get through the website, and the data that was there had nothing to do with my need; which I am pretty sure I am not the only parent who has ever needed to get the social security card off new baby. Then, the phone call was EVEN WORSE. After dealing with the automated system for 10+ minutes they finally say that they will connect me to an operator, with a wait time of 55 minutes. 1 hour and 20 minutes later I finally speak to a person, but they are not helpful because they are the national office and not able to help - so they direct me to the local office. \nOnce at the local office and a 2 hour wait, I have my Driver's License, Passport, Birth Certificate, and Social Security Card, but I only have a Birth Certificate for my child - which, what else COULD I have??? Well, they do not accept a birth certificate, and let me know that I need a certified letter from a Doctor signifying that my child is alive and a person. Unbelievable. All that, and still nothing.... YUCK"
N Brown - April, 2019
"I get really upset when I setup a call back and you people call me from another state when I called from a local number. Also your automated system keeps thinking someone spoke when there wasnt any sound, and I cant call the callback number back, I'm not gonna sit and wait for ANOTHER HOUR! FIX YOUR EQUIPMENT!!! dont call me from Texas when I called Utah, cause too many scams these days, I dont answer out of state numbers cause of scams, too many. I had a call back and the thing just automatically did whatever it did and hung up on me I cannot get through to somebody with the Callback. This is BS and somebody needs to fix their system"
Jeff Ball - March, 2020
"I went right at 9am when they opened. About 30 other people had the same idea (which wasn’t too bad. It could’ve been a lot more people). I waited 50 minutes until they saw me, turned in documents for a name change on my SS card and it only took about 5 minutes (it helped that I came with my marriage license and the SS card change form already filled out ??). So I was in and out in less than an hour, not counting drive time. Also the lady who helped me was SUPER nice and friendly.\nEDIT: 12/3/19 got my replacement card and they didn't change my middle name. Still happy with how quick everything went and I received the card sooner than the 2 week prediction they gave me, but now I will have to go back to fix the mistake and take more time off work...changing 5 stars to 4."
Danielle Carvalho - December, 2019
"We arrived at 12:10pm and we walked out the door at 12:22pm. We drive out here from Tooele county because it is so efficient."
WildLifeOfJesi . - February, 2020
