"My new wife and I had to come here to change her last name. When we arrived 15 minutes before the doors opened, there was already a line. \n\nWe made sure we had all of our necessary documents and forms already filled out. We were about 30 people deep in the line and it took about 30 minutes from when they opened the doors. \n\nI recommend you go early and come prepared. If you do this, you can get in and out quickly."
Charles Boltas - February, 2020
"I called to clarify a payment, rep was rude, snappy, and didn’t help me with a thing! However, she was able to quickly place me on a hold (without much notice), only to come back and tell me to find help elsewhere and that she’d be terminating the call after failing to properly understand my needs because she chose to rudely speak over me while I was attempting to explain my situation. \nPISS POOR CUSTOMER SERVICE, please do better"
Jas Gillespie - December, 2019
"The staff at this location is efficient and highly knowledgeable. Have been here multiple times to accompany my grandparents and never had to wait for more than 30 minutes. Best location for North Dallas area in my opinion."
Gurmehar Singh - January, 2020
"Compared to the Texas DPS office where you have to wait for 8+ hours to renew your license... this place is AMAZING. They open doors early though so get there early. I was in and out in 7 minutes!!!"
Laura Jackimiec - January, 2020
"Hard working public service employees perform their tasks in public view. Limited seating does indeed take a toll but the martinet security guard ensures that everyone obeys common sense rules.\n\nNo food or drink permitted inside.\n\nOnce your number is called you will understand that it is indeed a busy place but the person working with you is reasonably efficient. The fact is that quite a bit of the tasks can be done online or with the official mobile app. It would be worthwhile to explore these options before appearing in person at the office."
Matha Goram - August, 2018
