"I have walked in, Called, had documents faxed! But the office would lose those documents and then hold up my funds. It’s funny I’ve had the worst and best experience in one office.\nThe lady at window 13 had me ordering documents only for someone else to that’s not what we need. \nI was very disappointed in the entire process!\nThen once again after being told, we didn’t receive the needed information. I walked in waited the 30 minutes to a hour. \nAnd Ms Torres, not only was I more then a ss# she checked what exactly was the hold up. When she discovered it was their system not my lack of following instructions. She helped me. \nShe didn’t send me home to get more information, she didn’t talk down to me. She didn’t treat me as if my arrival in the office had ruined her day.\nShe was helpful, understanding and most important she cared! \nShe resolved the situation while I was there! She helped!!!!\n\nI have one suggestion. Have printers in the office and fax machine. Charge for the documents. But stop sending people home to return later. Due to information is via email or documents that are downloaded on their ( client) phone. This way it can be access directly in office and speed up the process.\n\nThank You Mrs Torres window 27\nYou’re awesome!!!!"
Geri Gardley - January, 2020
"I procrastinated for 6 months to get my name changed after getting married because I was dreading coming; all the reviews made it sound horrible, well luckily that wasn’t the case for me. I showed up 4 min before opening I had all of my paperwork ready (ID, marriage certificate and the application for the name change filled) they separated everyone based on what they needed done and they let us in, I immediately got a ticket and a window and at 9am (opening time) I was sitting in front of the window waiting to get helped. I was LITERALLY out by 9:07am!!! The guy helping me was amazing! He was super nice and got everything taken care of soo quickly!! Who ever was on window 9 this morning THANK YOU! \nIf you come, please come PREPARED! It saves everyone soo much time!"
Marisol E. - March, 2019
"Great staff, very friendly and helpful. Took the time to help and didn't make me feel like a bother. It's so nice to go into a government office and be treated so kindly. Thank you Conroe SS office!"
Elisa Griffin - January, 2020
"Opened 5 minutes early and did a great job moving people thru the process and getting the next person in line to the appointed station. Got there at 8:50 and out the door at 9:15. Very well organized!"
Linda Pickthall - January, 2020
"This is the best social security office I have visited staff very polite and helpful I was there for 15min and out love going there when I have social security business "
Kathy Gibson - August, 2017
