"Got good service here late one Monday in October. The representatives were cordial, helpful, and professional. However lately, my last time here the wait was unbearable. Arrive early if you don't want to wait or better yet go to the Madison office on Cude Lane for quicker service."
Sully - February, 2020
"Our experience was great! We were there around 8:30 AM and lined up around 8:35 AM. The staff came out and told every one what to bring, not to bring what else to do inside and we enter the building around 8:45 AM. The staff clearly told to take off the belt, watch.. empty the pocket... (still some of them don't listen & don't follow...) Got the ticket waited... and the staff also direct where to sit based on the ticket number.... Then we were called the staff was so friendly (may be little less smile - but he was great) and we are done in less than 5 minutes... back in the car @ 9:09 AM.... if you bring the right paper, right document... makes it EASY....."
Mohamed Rafi - November, 2017
"They hung up in my face...TWICE...that is very unprofessional and disrespectful when I'm only asking questions about my child's social security card I have not received yet. You rather hang up on a customer's face instead of doing YOUR JOB and answering their questions in a PROFESSIONAL MANNER.. and I'm sure you don't get paid sit on your behind all day hanging up on people for no reason at all.. something has to change this is rediculous whoever the woman is that is working answering the phone right now..she needs to be fired"
xt gamer - November, 2019
"Disabled blood cancer, required to go through the most unnecessary security screening. Waited 2 hours, machine iuiskipped ahead of my number. Ultimately got to the agent, pasty white female who seemed to take pleasure in rejecting my application for a duplicate social security card. I could go on about the racial profiling observed while passing the time waiting to be refused a most basic service."
Ed Leary - February, 2020
"I just called right before they closed and the lady who answered had quite the attitude. She was very rude and literally hung up on me on purpose while I was trying to ask questions. Seems to me like they need a better staff who knows how to handle people in a more curtious way!"
Kami Hubbard - September, 2019