"There are plenty of hard working people at this facility. Trying to help others to get the Monetary payments they deserve in a reasonable amount of time."
Stanley Smith - March, 2020
"Made attempts to get my dead father's Social Security number so I can start the process of laying him the rest, but I was given the run around even though I presented birth certificates and other forms to prove my identity. Now he's going to rot and probably be placed in a nameless grave because of the Asian man I dealt with at the office I would give his name but it Escapes Me."
Cedric Tripp - November, 2019
"Got a replacement card, they were fast and very nice"
Potter Ali - September, 2019
"Last week I went in with my wife to inquire why we had not received her social security number. First day we went in, this lady Keisha (African American female) met us at the window 8. We had applied for my wife's SSN thru USCIS along with her EAD card. The moment I asked the first question, she cut me and asked me to contact USCIS without even trying to help us further. She was rude but I thought, well, fine, let me come back after contacting USCIS. I did that and came back next day. To our misfortune, we had to go back to the same lady. Keisha was rude, unprofessional and very disrespectful. I tried to explain her that I cannot keep bouncing between USCIS and SSN office to get an SSN number, which apparently was generated in January (according to USCIS). How would you feel when you are waiting for something for months and then the lady at the desk says 'I don't care what you think. I don't care what you say.' After I tried to respectfully tell her that I don't think she knows enough and I need to talk to her manager, she asks me to go back to the waiting area. My wife tries to tell her she will need my assistance and she sends us both, back in the queue. We were angry but we are not the type of people that create chaos. So we quietly go back and wait for another 15 mins even though it was not our fault. I ask a couple other people for help. While I'm asking for help, another lady comes up to me and tells me how Keisha was not being the 'most helpful' to her as well. Eventually another African American male, I forgot his name, a really helpful gentleman, helped us out in less than 5 mins. We were out of there with her SSN number. I was disgusted by the way Keisha had talked to us and I feel she is one of the worst human beings I've ever met. There is NO excuse for disrespect! And as it turns out, she actually didn't know enough because the other guy helped us out in 5 mins when all she did was spoil my mood 2 days in a row."
Bhavik Shah - June, 2019
"I had to change my last name due to getting married, I went in Friday right before lunch time. It was super fast. Ms. C Mathews helped me and she was such a peach! She was very nice, relaxing, and I could tell she had great personality. Going to the one in Clarksville was worth the drive!"
Lovisa Silva - July, 2018
