"REQUESTED CALL BACK, WHICH NEVER CAME, THEN WHEN I REQUESTED CALL BACK AGAIN IT SAID ONE MINUTE, YET I was put on hold and waited . This is the most stressful place to try to contact"
William Stanley - March, 2020
"I live in Mecklenburg County in North Carolina, and I choose to drive to this office because the reviews were far more positive for this location than the other 2. I am so glad I did. \n\nI was pleasantly surprised that the representative solved a problem - and (quickly I might add )I had with the SSA help desk. \n\nI had about an hour wait, which wasnâ€™t to bad and I glad I waited because the young man solved a problem I had been trying to get solved for two weeks online. \n\nI didnâ€™t get his name, but he serve me at window A, around 2:30 pm on January 7th. \n\nâ€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”\nSSAâ€™s national help desk (NOT THIS LOCATION) is deplorable and the people assigned to their help desk are lacking in every aspect of professionalism, courtesy and concern for your problem. I called twice, had to hold for more than 45 mins each time, and I finally got to talk to someone, they demonstrated absolutely no ability or care in solving your problem. Matter of fact, in both cases, they outright lied to me about what I needed to do to solve my problem."
Joe Neely - January, 2020
"When you call the national number and then call rock hill office you, you get a different answer and it's mostly a more treating outcome. I wish they would consider the situation you're in before demanding you come into the office at a specific time. I'm blind and can't drive. I just can't pick up and go when I want to. But if I'm not there when they say, they will cut my check out."
Dora Carrigan - June, 2019
"Nothing but error after error at this office and many employees at the rock hill South Carolina are the AUTHORS AND CREATORS OF LIES ! They never return phone calls and is the worst ssa office I have ever visited in life !!! This place and itâ€™s employees are so terrible that I contacted congress to help deal with the catastrophic mess they have created in my account !!! Absolutely DESPICABLE........."
Nyoki Najasake - January, 2020
"Customer service is so bad at this office. People will lie to you just to get you off the phone and not help."
Tim Rabb - October, 2019