"REQUESTED CALL BACK, WHICH NEVER CAME, THEN WHEN I REQUESTED CALL BACK AGAIN IT SAID ONE MINUTE, YET I was put on hold and waited . This is the most stressful place to try to contact"
William Stanley - March, 2020
"I live in Mecklenburg County in North Carolina, and I choose to drive to this office because the reviews were far more positive for this location than the other 2. I am so glad I did. \n\nI was pleasantly surprised that the representative solved a problem - and (quickly I might add )I had with the SSA help desk. \n\nI had about an hour wait, which wasn’t to bad and I glad I waited because the young man solved a problem I had been trying to get solved for two weeks online. \n\nI didn’t get his name, but he serve me at window A, around 2:30 pm on January 7th. \n\n—————————————————————\nSSA’s national help desk (NOT THIS LOCATION) is deplorable and the people assigned to their help desk are lacking in every aspect of professionalism, courtesy and concern for your problem. I called twice, had to hold for more than 45 mins each time, and I finally got to talk to someone, they demonstrated absolutely no ability or care in solving your problem. Matter of fact, in both cases, they outright lied to me about what I needed to do to solve my problem."
Joe Neely - January, 2020
"When you call the national number and then call rock hill office you, you get a different answer and it's mostly a more treating outcome. I wish they would consider the situation you're in before demanding you come into the office at a specific time. I'm blind and can't drive. I just can't pick up and go when I want to. But if I'm not there when they say, they will cut my check out."
Dora Carrigan - June, 2019
"Nothing but error after error at this office and many employees at the rock hill South Carolina are the AUTHORS AND CREATORS OF LIES ! They never return phone calls and is the worst ssa office I have ever visited in life !!! This place and it’s employees are so terrible that I contacted congress to help deal with the catastrophic mess they have created in my account !!! Absolutely DESPICABLE........."
Nyoki Najasake - January, 2020
"Customer service is so bad at this office. People will lie to you just to get you off the phone and not help."
Tim Rabb - October, 2019