"Literally the best experience I have ever had at any government office and the best customer service hands down of anywhere I think Iâ€™ve ever been. Randall was amazing. He made me feel comfortable, he was so respectful, he answered all my questions fully and even gave me advice on what to do next. He explained everything so thoroughly. I came out smiling. Best experience. I wish I could give 10 stars."
Brook - January, 2020
"The only government office that has exceeded my expectations. I arrived at 0836. Security unlocked the doors at 0847, I received a number from the kiosk at 0854. Was called to the window 0913, and out the door at 0916. Keep up the good work, perhaps the DMV will catch on."
Nia - January, 2020
"Can the rating be negative stars? This place is uniquely gifted at being inept and wasting people's time. Their information online does not always match the information that they give you in person so even though you bring all the required information according to their website, the SS Agent will tell you something different based on their criteria in the office. And yes, there is not enough parking and you will fight for a parking spot. They really should split this office into two and locate another somewhere else in the county in order to serve the public better. Not that it matters because we the people have no choice but to use their services. They can do whatever they want."
Sven Roger - January, 2020
"I recently had to visit the Charleston SSO to replace the grandkids' social security cards. I was in and out in an hour. It was a Thursday, and my first visit ever there. So, I had a great experience. Get there early, because they let people in around 8:45. I got there at 8:55, and the place was packed. The parking lot is rather small for such an important government office, but I found a spot. New cards should get to my mailbox by next week."
Brian Fenton - February, 2020
"Received a letter that a Ms Linda would call and do a telephone interview with my son who is getting SSI and Medicaid. The call in the letter stressed the time of 10:45 am on March 11. Also starting he could loose his SSI and Medicaid if we missed the call. His speech was effected by the syroke so I have to be with him. My husband has Leukemia and just got out of the hospital. My 54 year old son had a stroke a year and a half ago. So needless to say I am stressed taking care of both. We never got a call from them and I tried 3 times to call her plus several other numbers. No return call either. This is not the first time I've had this problem getti,g help or communicating with the people at Charleston. They feel no need to return calls or let you know what is going on on their end. I know others like me are stressed to,the limit already and they don't seem to care. They send you threatening letters but then leave you hanging when you try to do the right thing."
barbara knight - March, 2020