"Had a great experience. In and out very promptly, including being seen earlier than even my scheduled appointment time (I had arrived early). Terry was courteous, efficient and knowledgeable."
Ken Julian - January, 2020
"The woman that we talked was very arrogant and unprofessional. She acted like she knew everything and yet she have a lot to learn about the Policy of Social Security. They are the reason why my auntâ€™s benefits being held because they did not ask more proof from her. We went to Allentown office and they did a very good job."
shiela beam - March, 2020
"If I could give less than one star I would. My first time at a social security office so I wasnâ€™t sure what to do or where to go, there were no signs or anything. So I walked in and stood there for a second until the security officer sitting to my right rudely and gruffly said â€œgo sign in over thereâ€. So I did, sat down, and waited. I was called fairly quickly, and the entire exchange was fast as well. I was there for all of maybe 10 minutes. But the guy at the help window once I was called acted extremely rude as well. He called every number fast, and with a gruff rude voice similar to that of the security guard. The woman before me didnâ€™t even hear her number called (neither did I) and the man at the window got angrier and yelled the number. I felt bad for the woman. Once I was called up he asked for my Drivers license. I went to hand him the card and he pointed with a pen to the far edge of his desk and told me to set it down. So I did. Then this man takes his pen and uses it to slowly and quite unsuccessfully nudge my ID to the center of his desk LIKE I HAVE SOME DEATHLY PLAGUE OR SOMETHING. Okay man I get that you work in customer service and people can be gross but SERIOUSLY? I work in customer service and I would NEVER treat someone with such disrespect. Once that was over I went to leave just as another woman comes in. She looked flustered and went to ask the security guard a question. He cut her off as she started speaking and, in the same rude voice as earlier, tells her she needs to go sign in. The woman tries to explain that she has a quick question for someone else (I assume it was something small and simple because she seems in a hurry) but the security guard again cut her off and I still cannot believe what he said to her. He said â€œYeah we all do so go sign inâ€. Now... I feel like in a different tone this could have been perceived differently, but the way he said it was so mean I couldnâ€™t believe it. I never caught what happened or what her question was because I just walked past to get out as quick as I could. Most disrespectful people Iâ€™ve ever had to deal with."
Hanbanana2022 - March, 2019
"Every time that I have called here, there has always been someone really rude on the phone that I have spoken to. I understand that there job is probably stressful and demanding, but this behavior is uncalled for. Some people need more then 3 seconds to respond to questions because they have problems processing information."
Liv Sweeny - May, 2019
"We had a great experience applying for social security today."
Dg Miller - August, 2018