"Came in for a name change after getting married. Arrived around 3pm on a Monday, finished at 3:40, which felt reasonable without having made an appointment. Comfortable waiting area. Ryan was the agent who helped me, and he was very pleasant and polite, taking care of business quickly while clearly explaining the process and what would happen next. Thanks, Ryan!"
Miranda Glatz - March, 2020
"Read reviews. Got there a 7.55, was first. Others pulled in every few minutes until there were about 2 dozen in line when they opened. 6 crowded ahead of me. I was in for a card replacement. One of the first called. I was treated well. Finished and out in under15 minutes. Waiting room full and dozens more in line as I left."
David Atwood - March, 2020
"I went there today to straighten out some issues with my Social Security pay. I waited a little over an hour for my number to be called from the time I took my number....I had no appointment. I just HAVE to say I tried to make an appointment on the national phone line, but after waiting over TWO hours on the phone, I finally just hung up (they said my wait time would be under an hour....) My 'helper' was the Asian person called out by several people here on this site. She was VERY down to business but I felt she was fair and friendly. I would say she is just doing her job and she's not into being your friend but for me, she was fine! Over all, I was impressed with how well this office handled the amount of people here. My visit was on a Monday morning which is probably more busy than normal and honestly, I was impressed with the overall speed of this office! I want to say that I am grateful to these federal employees and I feel they do a great job! And YES! The security guard is wonderful!"
Anne Lewis - November, 2019
"Unbelievable. Is this USA twenty first century? It has an efficiency of what what we would expect in some undeveloped country hundred years ago. You come in and wait, wait, and wait. Even when you just need to submit a form."
frank klatil - January, 2019
"I have been the the social security office several times over the past few months setting up my sons disability. First I had to prove he was out of the hospital, then they sent the check to the wrong place, and now after I sat for two hours to turn in paperwork, they are cutting it off because 'I didn't turn the paperwork in'. I did turn in the paper work. It also says I received a one time special payment, which I never received and I have hand direct deposit since I set up his disability. These people should be fired."
T chances - March, 2020