"I started application for SS benefits online and some of questions in application form are so confusing - you can answer many different ways. So, I called help line. They just told me to get instructions from local office.\nI called office for a few days to sett an appointment - waiting on line for 30 and more minutes and no answers.\nToday stopped by, passed security, got a number, set down and waited for about 30 minutes ( not to bad ) to be called, and IRONICALLY, only what I got a piece of paper with a note to call back in 30 - 45 days and a same phone number what I called earlier.\n\nONLY IN AMERICA"
Lu Ne - March, 2020
"I was at the office by 10 and got called back pretty quickly. That was just to see why I had came in. I waited from 10 to 3 to be called back. I saw so many people that I waited with leave before me. I am diabetic and didnâ€™t get to eat all day because I was worried that my name would be called. I finally got\nMy name called and was done by 4:00. Funny the faster they moved was closer to closing time. They canâ€™t leave till the boards are cleared. Donâ€™t go in early wait till 2 or 3pm and you wonâ€™t have to sit there all day. Bring snacks and drink because there isnâ€™t vending machines."
Faith Brunson - December, 2019
"Workers here take hours and hours to attend people. People even fall asleep in the chairs. Workers here are very rude . Sometimes I just leave because they donâ€™t call my name. Today I had to leave because my daughter was almost out of school and yes sheâ€™s handicapped she canâ€™t walk! Thatâ€™s why I had to leave because thereâ€™s no one to pick her up!!!"
Lina Olguin - January, 2020
"You never, ever, get the same story twice. It's like it's a game for these folks, how long can they toy with you before you manage to crack the magical mystery process and somehow file the right thing with the right person at the right time, OR you give up. So, yeah, be prepared to wait a LONG time, be prepared to get the bureaucratic run-around, and also be prepared to come back another day, and then another day, and then another day. And maybe a few more days after that.\n\nMaybe bring flowers and chocolates for your case worker, charm them . . . It might work. Who knows?"
Sean Shenold - October, 2019
"When I adopted my children, I did a name change. Along with the name change came different social security cards with new numbers. Eleven years later, my daughter old and new information was surfing up so I had to go get the adoption decree and do everything over. I went to SS office, the lady was very rude and laughed at me when I told her the SS numbers were changed, she said they would NEVER change a SS number so she knew that was not true. She could not find any information on my daughter with her new name, she only had her old. I left because I had a lot of other footwork to do. When I came back I had an older man. Very nice and patient. He said he never heard of SS number being changed but yes, my daughter number was indeed changed. He found all her information right there together so had I gone to him, it would have saved me 3 extra hours. I can say I have gone to the SS office many times and she was the first one that treated me like I was dumb."
Rashell Sey - July, 2019