"I came here to update my information and was greeted by the most professional security officer ever to be followed by hands down the best government employee I ever had to process my request. He was updating my information as I was writing it down. Answered all my questions including how soon will the update take place as I need to be ready to vote by election time. All in all, including the line wait, I was done in 20 minutes and that's during the peak lunch hour. Great service guys. Keep it up."
H B - February, 2020
"I expected a longer wait and was pleased to get in faster. Very helpful in processing my replacement card. And the gentleman working the post was patient, kind, and helpful."
Josh Stinemetz - February, 2020
"The security officer was great! So friendly - and I was there super early, so I was in and out in about 45 minutes which was great as well. \n\nHowever, I am here to complain about the agent I talked to. I was there for a simple name change, I can’t imagine how rude he is to people who have much more difficult things going on in their lives. I showed up at the counter with my marriage license and birth certificate, to which he looked at me and said “we don’t take that here†so I said oh, okay I thought I read online that you do. To which he literally took the unnecessary time to PULL OUT A PIECE OF PAPER TO PROVE ME WRONG, AND THEN PULLED UP GOOGLE AND TURNED THE SCREEN AROUND ME TO TELL ME TO FIND THE WEBSITE I FOUND THAT ON. I proceeded to tell him we don’t need to look it up, and that it doesn’t really matter, and he said “yes, we do because it’s my jobâ€... How unnecessary!! I then had to stand my ground in front of a whole room of people and asked if it was necessary to look it up and asked if I had everything I needed, which I did. I also asked him to stop talking to me like he was, which he finally did and moved on to helping me.\n\nBut to go as far as to make someone look something up to simply prove an unnecessary point, instead of simply saying we don’t need that to process your request is out of line. \n\nThe lady in front of me who had the same agent also was talked to in an extremely condescending tone and she was almost to tears. \n\nI tried to call the office and complain about said agent, but the wait time was at least 15 minutes, so here I am instead. \n\nTo the agent I talked to, I hope you find a sense of compassion somewhere before you lose your job."
Monique Hanayik - November, 2019
"First time visiting this location. I arrived about 10 minutes prior to opening and there were about 30 people in line. I waited a little under 2 hours, but in all fairness I did not have a scheduled appointment. There were 8 representatives assisting. I was amazed at the kindness and professionalism of the security guard! He treated everyone with such kindness while still upholding the policies/procedures of the office. The world needs more people like this! The representative helping me was very kind as well, and helped me with what I needed in a matter of minutes. Great job to everyone at this office for processing people through efficiently but most of all great job on excellent service!"
Heather Downing - November, 2019
"I was very anxious to make a visit to social security office, as I’ve heard nothing but horror stories from everyone I know. I was extremely surprised to actually have a pleasant experience. I arrived to the office around 8:15 am and was first in line. By 8:30 am there were probably 30 people there - so definitely go early. Lastly, I unfortunately don’t know the name of the kind man working interview desk “A†(on 12/5/19) but thank you for making my day. The world could use more people like you!"
Maddie Miller - December, 2019
