"This was a smooth process during my first visit to the Franklin OH Social Security office. Mr. Quinn was excellent helping me with the application for retirement. He was efficient / friendly and he got me approved as simple as 1-2-3. He is a valuable employee from my view and he certainly knows great customer service.\n\nEarlier this week, I had tried to complete the application online and after getting stuck on the security questions, I called the '800' number and spoke to Susan (Scranton, PA office). She was helpful too and suggested I visit the Franklin office and bypass the security questions (one question actually had two correct answers, but you could only pick a single answer, so it was tricky amd that's why I drove to the Franklin office to apply in person. She also gave me the Equifax phone number, so I could call and get a complete credit report and know the correct dates from past autos, student loans and mortgages.\nIt was great teamwork between Mr. Quinn and Susan to get my application completed and approved."
Jeff Mell - March, 2020
"This office is absolutely the worst. I have been paying an extra $200 a month for my Medicare since May. I have been trying to get this resolved since I was informed of this decision in July. I needed help with my Irma application and the national office told me I needed to make an appointment and they scheduled one for me. The earliest appointment available was six weeks out. I showed up for my appointment on time but they forgot about me. An hour and a half later they called me up to the window and informed me I was not allowed to see anyone despite the fact I had an appointment. They told me I had to complete the Irma application on my own and write an explanation of what my situation was if I felt it was not clear. I completed the application to the best of my ability and mailed it along with supporting documentation and a cover letter, in a self-addressed envelope that was given to me by the front desk. After receiving no acknowledgment for a few weeks, I called the national office who told me they didnâ€™t have a record of it but that didnâ€™t mean anything. I waited another few weeks and because I didnâ€™t have a local phone number, I sent a letter to the office asking them if they got it. I offered multiple means of contact yet still heard nothing. Eventually, I was able to get the local offices phone number and when I called, I got the phone number of Mr. Borden who handles the Irma reconsiderations for this office. I left 4 voicemails for Mr. Borden over the course of two weeks and got no response. The following week I called Mrs. Young, his supervisor and left a voicemail for her. She also couldnâ€™t be bothered to return my call. So far, their total lack of caring and nonresponsiveness has cost me $1400. which I donâ€™t think I will be able to recoup. I donâ€™t believe I have any appeal right since I was never able to actually receive a determination.\n\n I had a stroke in November 2018 and formally retired in May 2019. Since that time my primary source of income has been Social Security. I am now making an application for next year and hopefully will be able to go to a different office."
Dianne Hall - January, 2020
"It would be nice if they let people know they are closed online, instead of having people to drive over there and find out they are closed."
Matthew Kwong - October, 2019
"excellent customer service! kudos to the legally blind woman that provided friendly, fast, knowledgeable service!"
Mark Black - September, 2019
"I found both women that I worked with to be very nice and knowledgeable. I don't remember the last young woman's name but she is an Air Force veteran! Super nice lady?"
Debra Chambers - December, 2018