Social Security Offices in Franklin, Ohio

Social Security Offices in Franklin, Ohio

There are 1 social security offices located in Franklin. Social Security offices are currently closed due to COVID-19, with appointments only being made for pressing cases. This page provides information on how to get the Social Security information you need without risking your health, along with office hours, location, phone number, pictures, driving instructions and reviews.

Selected Social Security Office in Franklin

Social Security Office Address

This office is located at 3715 Towne Blvd, Franklin, OH - 45005

Social Security Office Pictures

Social Security Office Phone Number

(877) 457-1738

Social Security Office Hours With Most/Least Crowded Times

As of March 17, this office will be closed until further notice due to COVID-19. The office is still accepting mail and online applications.


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 1pm and least crowded at 10am


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm




"This was a smooth process during my first visit to the Franklin OH Social Security office. Mr. Quinn was excellent helping me with the application for retirement. He was efficient / friendly and he got me approved as simple as 1-2-3. He is a valuable employee from my view and he certainly knows great customer service.\n\nEarlier this week, I had tried to complete the application online and after getting stuck on the security questions, I called the '800' number and spoke to Susan (Scranton, PA office). She was helpful too and suggested I visit the Franklin office and bypass the security questions (one question actually had two correct answers, but you could only pick a single answer, so it was tricky amd that's why I drove to the Franklin office to apply in person. She also gave me the Equifax phone number, so I could call and get a complete credit report and know the correct dates from past autos, student loans and mortgages.\nIt was great teamwork between Mr. Quinn and Susan to get my application completed and approved."
Jeff Mell - March, 2020
"This office is absolutely the worst. I have been paying an extra $200 a month for my Medicare since May. I have been trying to get this resolved since I was informed of this decision in July. I needed help with my Irma application and the national office told me I needed to make an appointment and they scheduled one for me. The earliest appointment available was six weeks out. I showed up for my appointment on time but they forgot about me. An hour and a half later they called me up to the window and informed me I was not allowed to see anyone despite the fact I had an appointment. They told me I had to complete the Irma application on my own and write an explanation of what my situation was if I felt it was not clear. I completed the application to the best of my ability and mailed it along with supporting documentation and a cover letter, in a self-addressed envelope that was given to me by the front desk. After receiving no acknowledgment for a few weeks, I called the national office who told me they didn’t have a record of it but that didn’t mean anything. I waited another few weeks and because I didn’t have a local phone number, I sent a letter to the office asking them if they got it. I offered multiple means of contact yet still heard nothing. Eventually, I was able to get the local offices phone number and when I called, I got the phone number of Mr. Borden who handles the Irma reconsiderations for this office. I left 4 voicemails for Mr. Borden over the course of two weeks and got no response. The following week I called Mrs. Young, his supervisor and left a voicemail for her. She also couldn’t be bothered to return my call. So far, their total lack of caring and nonresponsiveness has cost me $1400. which I don’t think I will be able to recoup. I don’t believe I have any appeal right since I was never able to actually receive a determination.\n\n I had a stroke in November 2018 and formally retired in May 2019. Since that time my primary source of income has been Social Security. I am now making an application for next year and hopefully will be able to go to a different office."
Dianne Hall - January, 2020
"It would be nice if they let people know they are closed online, instead of having people to drive over there and find out they are closed."
Matthew Kwong - October, 2019
"excellent customer service! kudos to the legally blind woman that provided friendly, fast, knowledgeable service!"
Mark Black - September, 2019
"I found both women that I worked with to be very nice and knowledgeable. I don't remember the last young woman's name but she is an Air Force veteran! Super nice lady?"
Debra Chambers - December, 2018

Navigating the Social Security Office during COVID-19

Today, applying for Social Security benefits or a card can usually be handled online or by phone, without needing to make an appointment at your local Social Security office. We break down the answers to some of the most frequently asked questions around navigating Social Security from home.

Which Social Security benefits am I eligible for?

Your Social Security income is made up of 3 potential benefits. Your earned benefit, your spousal benefit and your survivor benefit. The eligibility for each of these benefits depends on a number of factors including your income, marital status, and length of marriage.
Find out the benefits you are eligible for and what your income with our 2-minute quiz.
Calculate My Benefits

How do I apply for Social Security benefits?

For most people applying for benefits, you can apply online or over the phone, and skip going to the office altogether. Use a checklist to ensure you have all the information and documentation you need to apply.
SS Checklist

How do I report a death?

Funeral homes typically handle reporting of a death to the SSA. However, you will need to provide the funeral home with the deceased’s Social Security number for them to do so. Note that deaths cannot be reported online. If you want to report the person’s death yourself, call the SSA at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m. Monday through Friday. You also visit your local Social Security office in person.
Our guide on Social Security survivors benefits helps to navigate your options in order to make the most of what you are owed after a death.
Guide to Survivor Benefits

How do I replace my Social Security card

If your Social Security card is lost or stolen, you can get a replacement card free of charge. Log into—or create an account on — My Social Security, and you can apply directly there. However, you will need to provide original documentation in order to create an account. Our guide explains what you need to replace the card.
Replacing My SS Card

What should I do if I get a call from a potential Social Security scammer?

Scam calls from Social Security have increased, particularly since the start of the COVID-19 pandemic. These fraudsters might claim there is a problem with your Social Security account, benefits, or number. They will often solicit or demand some form of payment in exchange for resolving the problem.
If you receive a questionable call, hang up and immediately report the call directly to the Office of the Social Security Inspector General. As new scams emerge every day, it’s critical to stay informed of the latest scams in order to keep yourself and your finances safe online.
Protect Against SS Scams
Tips for Your Visit
Confirm the need to go to a physical office
Read the summary above to see if you need to go in to the office. If you are looking to get answers to questions but don’t need the office, check our FAQ.
Make an appointment!
During COVID, SS offices are not allowing walk-in traffic. Call the SSA number to the right during offices hours (7am to 7pm, Monday through Friday).
Bring your documents
You may need documents like your US passport, US birth certificate, Social Security card, divorce decree or others. See our checklist for full details depending on your situation.