"I went to the Social Security Administration Office today to change my name so that I could renew my driverâ€™s license. Not thrilled with the prospect, but I was armed with all the documents needed to enter the Federal building and get the task done. It was a quick & painless process. I signed in electronically, took my number & waited for about 20 minutes for my turn. The SSA agent was very efficient & nice about the whole process. Iâ€™d recommend downloading and completing documents prior to your arrival & knowing what to take with you with you, to help things along. At the end of the day, the SSA workers are trying to help us, people who donâ€™t want to be there, get the work done as efficiently as possible. Everyone was helpful and kind. Thanks for your service!"
Lisa Miller - February, 2020
"I went to the Social Security office today to recover my card. I made it into the building easily with a genuinely nice officer. I had no state ID, but presented my Veterans ID and was greeted with respect. I had little trouble making it through security. I made it to the SS office and checked in easily. Although shortly after the check in kiosk went down and people were given paper numbers. I sat on a very uncomfortable seat for 25 minutes waiting. There were probably 25 people waiting for different services. They had up to date televisions displaying numbers of people receiving services at different windows. Here's were my dilemma starts. I was called to a window to talk about applying for my SS card and wasn't even greeted. Just kinda glared at. I sat down and the lady asked for my state ID and other verification. I told here all I had was my Department of Veterans Affairs card. A Federal ID, I thought trump's a state ID. But, not so in this case. I was turned away without services. I can say the bathrooms are clean. The supervisor is an acceptionally polite man. Would have been 5 â's had I have gotten a smile and greeting. Thank you."
Lyle Jordan - January, 2020
"My visit was 3/5/2020. Mr. Tom McKenna provided exceptional customer service as he helped me complete my application for SS and SS Disability. He followed up to make sure all necessary actions were completed before i left the office. I could not have been more pleased with my visit and the results. Mr Carver is Tom's supervisor who helped me work through issues I had with a prior phone in appointment with an SS agent. Mr. Carver also followed through with everything action he promised to ffix the issues with the phone-in appointment. There are many agents working at the Cincinnati SS office and I am sure some are better than others. If you are lucky enough to get Mr Mckenna, I am sure you will be pleased with your experience!! Thanks to Mr Mckenna and Mr Carver for making my visit a success and stress free."
Jim - March, 2020
"Ms. Brandenburg, is there a reason why you cannot return a phone call? I've attempted to contact you 14 times in 7 business days. Voicemails have been left. Please don't send a letter requesting that your client call you and then you not return their calls."
Brandy Buttrey - August, 2019
"They refused my valid ID because I already went to renew my license and Ohio stamped holes in it so they said they couldnâ€™t accept it. There are no signs stating that and they didnâ€™t make that announcement until they called my number 2 1/2 hours after I had been there. I tried calling the number 3 different times to file a complaint and no one answered."
A Head of the Game - March, 2019