"This office is well-run, I like that you can sign in electronically and get a number. If there are crowds, not all are admitted until there are seats available in the waiting room. My husband and I went to get assistance for his elderly mother. We arrived a little after 9:00am and brought all paperwork we needed from checking the website in advance. A lovely lady named Ms. Patterson assisted us and we were delighted with not only her professional demeanor but her empathy. My husband and I were very impressed overall with our visit. Ms. Patterson - you rock!!! :-)"
Donna S. - March, 2020
"It's a 3 star location with four stars service. \nOK let's be honest it's the government it's ineffective. But they keep it friendly. People are lame and block other in the parking lot. 'Don't be that guy'\n"
Gregory Lyon - March, 2017
"Wife and I live in different state. In November we both get a notice from Social Security that we will owe and additional $440 a month. \n\nMy wife went to her office in UT and I went to my office on Old Wake forest Rd. She told them her situation and after some confusion a lady came to the window and took care of her. Her increase was reduce to the minimum and her overpayments were refunded. \n\nI went to wake forest rd office at the same time and no body knows what to do or do they. I’m still trying to get my increased reduced. I show them change made in UT. Maybe they just don’t care. After all, these monthly increase make up 25% of Medicare’s budget. \n\nI wrongly kept filing SSA-44. Reading the SSA employee’s manual online I found my answer."
Micro 41 - February, 2020
"I waited 1-1/2 hours to see a rep and she took one look at my file and said she couldn't help. My claim was held up “In Processing†for over 95 Days. But she didn’t try to call or ask a supervisor or anything. Just said I would have to come back after (if) I got a benefit letter and put in the application for Medicare Part B. She said I couldn’t make an appointment for that, I would have to have everything all printed out and sit and wait. When I called the National SSA number, they said that I shouldn’t Take No for an answer, insist on seeing a supervisor. I told her that the nasty Security Guard carried a gun and I was not going to test that. They do the minimal amount required and the site is minimally equipped for your comfort. Do what has to be done and hopefully, we’ll never have to go back again."
Helen Ricotta - January, 2020
"Even after reading positive reviews before my trip to SSA, I was dreading it. However, all of the positive reviews were right. Everyone I came in contact with that worked there was very kind and helpful. \n\nI got there about 8:10am on a Monday morning. There was already a small line but I was able to find a parking spot. I would recommend getting there by 8:20-8:30am at the latest to get an easy parking spot- if that’s your worry. \n\nWaited in line until about 8:45am and then they started letting everyone come in. I was called back about 9:10am and left by 9:20am. \n\nThe two security guards were very nice despite what other reviews say. The brunette lady helping at the kiosks was so sweet and helpful. Very thankful to have someone directing me. And then Ms. brown helped me with my name change. She was very helpful and clear. \n\nNo complaints here."
Kelly Wilhite - June, 2019
