"Great customer service from the guard and from the lady who helped me with my form/update."
A small cat - October, 2019
"CONSISTENTLY NEVER LESS THAN AN HOUR ON HOLD WHEN CALLING THE SSA! Waited for over an hour on hold, problem was not resolved, questions not answered well enought for my understanding. Their suggestion was that they would set up an appointment for me at the local SSA office..... Fine, I would love that, however....NO APPOINTMENTS AVAILABLE ! PERIOD! Not for November, December..... their calender is not open that far in advance. REALLY ??? Next suggestion, try as a walk-in ... the nearest SSA office is over an hour away...really don't want to WALK IN. My call to SSA was cut off before I was finished, how convenient, and directed to the phone review. What a joke. One of their questions..did you need to wait over a half hour for a representative to respond. They should add one more ....over 60 minutes! \nThe website is not efficient. Can never get my questions answered there and always need to call. UGH!"
Patricia Gryce - October, 2018
"Now I don't know what others experiences are. I have been in a few SS offices but non as nice as this. The security guard and I had a wonderful chat. I seemed to be the second person there on a Tuesday at about 10 . Didn't wait more than 15 minutes. I was 45 minutes early. Ms. Barbara called me back. A wonderful, polite, helpful woman. Get this I enjoyed my visit. I work with the public some times the person before you irked your last nerve and it might show in the poor next person. I understand some people hate the word sorry can't help you. "
Karen D - August, 2017
"I donâ€™t know who is answering the phones for them but the lady is rude Every time Iâ€™ve called. I could hear her making a smart remark before being transferred I hope she gets a reality check on how to treat people. Your job is to answer phones if thatâ€™s too much go flip burgers somewhere. Iâ€™m calling to benefit my family not appease you. Wish she get off her high horse because her life will come crashing down acting like that. There is a lot of room in sheoul for people like her."
AJ Hughes - June, 2018
"Name on SSN was spelt wrong. Called in to kindly ask for some information about replacing it. Agent was impolite - helpful, but quite rude - remained unresponsive at one point throughout the call until I finally wished her a nice day, to which she briskly responded and then hung up.\n\nI don't particularly appreciate being treated glacially while I am trying to fix mistakes that aren't even my own, that's all."
MÄƒdÄƒlina Åžinca - August, 2017