"When I initially signed up for SS payments a black man assisted me and was very polite and helpful!! I called today for help with accessing my online account and the woman on the phone was short, condescending and very rude...with an attitude!! I finally hung up after trying to communicate with her. Apparently she thinks that customer service does not include letting the person needing assistance to talk!! I just retired from a bank after 41 years and it was beat into our heads to be polite and courteous. You need people on the phone who can treat all people with respect!!!!"
Maureen Rozier - January, 2020
"When I walked in the office I was helped by a nice older black man. He was so welcoming and helped me with everything I needed. However, my experience was different when I called through the phone. I was greeted by white lady, sounded about mid 30s or early 40s. I told her I needed to change my address and she collected all my personal info. Then said she could not change it for me because I don't receive benefits. I waited this whole time on the line and gave away my information to be told I cannot change my address? That sounds like a waste. I told her the website did not provide the option to change it so that is why I called. She basically just shut me down and provided no help whatsoever. Do better."
Kelly Gonzalez - June, 2019
"I keep calling the local Lumberton branch but they will not answer. This is the number that is posted here. The 1800 number is no help."
Charity McCoy - December, 2019
"Very courteous and helpful"
Deborah Rager - December, 2019
"this place is horrible... it's obvious that they have no interest in helping others as their job requires... they treat people this way because they know there's nowhere else for citizens to go... if visitors were customers this place would have gone out of business... they act as if they're kings and queens to the visitors that come in as peasants it is HORRIBLE... I will contact the headquarters in baltimore MD soon as they open in the morning... people get it together..."
Joseph Lancaster - February, 2017