"I wasn't happy with this office. My lawyer requested additional medical paperwork and told me to take it to the SS Office on Rowan street. They sent me a label to mail it. I did what was requested and the SS office called me to pick up the paperwork. I went to the office and they could not find my paperwork. I was told my medical records were scanned into the system and that was all they had. I tried to inform they gentleman at the window that I gave them doctors names as well as mailed paperwork to them. I was called to pick up what I sent to them. He was gone for almost 10 minutes and informs me my paperwork was not there. What?!! I am not happy and hope I didn't lose the only medical records I had!"
Madeline Kayser - March, 2020
"Always received good service. The one time the guy was rude he was still quite helpful."
Dion Parker - November, 2019
"My visit was terrible. Reason for visit was to correct my 88 year old father's date of birth. My father has very bad knees, back problem, urinary urgency. For those reasons he does not tolerate traveling very well. Prior to the visit I went online and called the main and local social securityofficed for verification of required documents for conducting this business. I also asked if I could handle the affair for him being his daughter with power of attorney over him. I was told government does no recognize power of attorney. They instructed me what documents to bring to the office along with the application signed by him. The assured me there should be no problem with me going to the office and taking care of the matter in his absence as long as I carried what the told me. When I got there I signed in on the kiosk as instructed. When I was called to the desk I presented the paperwork. I also explained my fathers physical situation and what I had been told by the other social securit employees. The lady at the desk looked at the information and questioned the fact that my father's birth certificate was a delayed one so she called her supervisor for help and that's when everything went to you know where. She very very rudely told me all I had been told was incorrect. She kept asking why my father could not come into the office and I nicely explained why once again. Then she said the seal stamped birth certificate (which was received from the courthouse) was not acceptable. So I asked her what else I could do and she eventually, but not happily, said she would copy all the information and attempt to process it. She explained if it was processed my father would receive a new card won the mail in about 2 weeks. After about 3-4 weeks and nothing in the mail I called to inquire and guess what. No one could find anything, any sign of the application process and their only answer was to come back to the office and do it all over again. I was not very happy and did not accept their unconcern. I told them I signed in on the kiosk and asked if the couldn't track it and the person that assisted me. And don't you know the saw exactly when and who but of course nothing was done and no apology. Now for the second round I went online to see how to do the process online. Followed instructions which required a $39 fee for online process and I guess the postage free label the provide you and mailed it in. Two weeks later get FedEx letter with all the returned documents and a response that I did not send all the required documentation for proof of birth and they could not process because there was an issue with the date of birth\nThose idiots. That's what we are trying to correct as stated on the application. It's on to round 3."
Debra Goodman - July, 2019
"I was at the door at 8:00 they open at 9:00 I was second in line . A gentleman by the name Mitchell was very professional and courteous . I was in and out in 15 minutes . Everyone was very professional and courteous it was a pleasure for me to deal with Mitchell.."
Cleve Gaines - August, 2019
"I didn't see the problem that all was experiencing at the Social security office, the staff was very helpful . But the most helpful person I saw today was at window #3, Jasmine. She took the time to explain the ups and downs of all transactions working with social security and truly understanding and informative. Was in and out within 40 minutes."
Elizabeth Carr - March, 2019
