Social Security Offices in Rochester, New York

Social Security Offices in Rochester, New York

There are 2 social security offices located in Rochester. Social Security offices are currently closed due to COVID-19, with appointments only being made for pressing cases. This page provides information on how to get the Social Security information you need without risking your health, along with office hours, location, phone number, pictures, driving instructions and reviews.

Selected Social Security Office in Rochester

Social Security Office Address

This office is located at 100 Chestnut St, one hsbc plz ste 1400, Rochester, NY - 14604

This office is located at 4050 W Ridge Rd, 2nd floor, Rochester, NY - 14626

Social Security Office Pictures

Social Security Office Phone Number

(866) 964-2045

Social Security Office Hours With Most/Least Crowded Times

As of March 17, this office will be closed until further notice due to COVID-19. The office is still accepting mail and online applications.














"Terrible experience and I work for the definitely rudethey looked at you like you're from another planet they don't know how to answer your questions."
Nyla Yuson - Trent - March, 2020
"Me and my son we're there today Tuesday December 10 we had a great experience there the girl who helped us was amazing she was at window 26 she helped us so much thank you again for everything you did for us this morning have a great Christmas"
vincent jacobs - December, 2019
"Terrible experience trying to call in. 40 minute wait and trying a call back did not work."
Mary Consler - February, 2020
"Had a great experience. Granted, security is above airport level. But once i was through my wait was only 7 minutes, i was seen by friendly staff. It was a Friday around 1PM - was in and out in 20 minuets."
Uwe Unrath - March, 2019
"Downtown on mainstreet staff must be hanging out in the back on their phones recalling numbers and waiting ten mins before moving on to the next number knowing majority of people left. This is UNBELIEVABLE. Yet people on disability are lazy... Fin ppl smh im gonna be here over two hrs then i have to walk five blocks to my car. Hopefully im not ticketed or towed"
Francesca A - April, 2019

Navigating the Social Security Office during COVID-19

Today, applying for Social Security benefits or a card can usually be handled online or by phone, without needing to make an appointment at your local Social Security office. We break down the answers to some of the most frequently asked questions around navigating Social Security from home.

Which Social Security benefits am I eligible for?

Your Social Security income is made up of 3 potential benefits. Your earned benefit, your spousal benefit and your survivor benefit. The eligibility for each of these benefits depends on a number of factors including your income, marital status, and length of marriage.
Find out the benefits you are eligible for and what your income with our 2-minute quiz.
Calculate My Benefits

How do I apply for Social Security benefits?

For most people applying for benefits, you can apply online or over the phone, and skip going to the office altogether. Use a checklist to ensure you have all the information and documentation you need to apply.
SS Checklist

How do I report a death?

Funeral homes typically handle reporting of a death to the SSA. However, you will need to provide the funeral home with the deceased’s Social Security number for them to do so. Note that deaths cannot be reported online. If you want to report the person’s death yourself, call the SSA at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m. Monday through Friday. You also visit your local Social Security office in person.
Our guide on Social Security survivors benefits helps to navigate your options in order to make the most of what you are owed after a death.
Guide to Survivor Benefits

How do I replace my Social Security card

If your Social Security card is lost or stolen, you can get a replacement card free of charge. Log into—or create an account on — My Social Security, and you can apply directly there. However, you will need to provide original documentation in order to create an account. Our guide explains what you need to replace the card.
Replacing My SS Card

What should I do if I get a call from a potential Social Security scammer?

Scam calls from Social Security have increased, particularly since the start of the COVID-19 pandemic. These fraudsters might claim there is a problem with your Social Security account, benefits, or number. They will often solicit or demand some form of payment in exchange for resolving the problem.
If you receive a questionable call, hang up and immediately report the call directly to the Office of the Social Security Inspector General. As new scams emerge every day, it’s critical to stay informed of the latest scams in order to keep yourself and your finances safe online.
Protect Against SS Scams
Tips for Your Visit
Confirm the need to go to a physical office
Read the summary above to see if you need to go in to the office. If you are looking to get answers to questions but don’t need the office, check our FAQ.
Make an appointment!
During COVID, SS offices are not allowing walk-in traffic. Call the SSA number to the right during offices hours (7am to 7pm, Monday through Friday).
Bring your documents
You may need documents like your US passport, US birth certificate, Social Security card, divorce decree or others. See our checklist for full details depending on your situation.