"Clean and well organized place. Security Guides are the most helpful workers there. \nWhen you get there, you need to get a ticket number from the machine. Try to be GENTLE by touching the screen machine, otherwise you will let the receipt jammed!! Get ready to have your SSN ready when you use the machine and if you need help the Security guide can help you with that.\nSome people come with appointment. Eventhough, they need to get ticket and wait for their appointment time because they will call their number.\nPrepare your all documents with you before your meet the worker. All original documents need to be with you but copies need to be notarized from the originals.\nThis office is only for SS benefits and not for change of name because in Jamaica office where you can change the name.\nI wish if some workers can be more helpful with people."
Sunshine NY - February, 2020
"I had to take care of some paperwork since my dad passed. Please note this office only take care of benefits. Mr. Salegna took care of the paperwork. He was very professional and sympathetic to my situation. My advice is get there before it opens. Office opens at 9 am. I arrived at 8:45 am on a Monday and there was already 10 people in front of me. Also pay attention if they call your number and you miss it you have to get a new number again. I sat in front to make sure I was able to hear my number. The place does not allow you to make calls from your cell. Good luck."
Carlos Lee - February, 2020
"I brought my mother here to clarify some phone calls shes been receiving from SS, the Asian lady that took us in was so nasty, we greeted her Good morning, she seemed bothered by our presence so she just asked for my mother's name and SS number n told us to have a seat outside. We said Thank you she didn't even answer back or said the reason we where here for. Waited hours to be taken care of. Not a good place to come. Customer service is so lacking its ridiculous."
panchos world - January, 2020
"I received a letter from the Rego park office giving me a phone interview appointment for a eligibility review on my SSI. After 2 times failing to call me I tried to call for over a week. I finaly got in touch with the manager Me. Gotchman who insisted that I had to come in to the office. I tried to explain that I was seriously disabled and it was very difficult. He wouldn't budge. Yesterday I tried one more time. And miraculously got in touch with Miss Avilla who did my interview over the phone saving me from havoc to go to the office. I give a 5 star rating not for the center, but for that angel there Miss Avilla. Mat all of you who go our call have the pleasure of dealing with her."
Russell Janin - February, 2020
"I went in am home bound by the way. They know this after so many yrs furnishing info to them. They work assured me all wad well...they closed my case!!!"
Nelida Santiago - November, 2019