"These are the nicest gov. employees I have ever dealt with!"
David DuBois - February, 2020
"Sign in at computer, take a number, wait to be called. Good service."
Lisa Harrison - October, 2019
"Poor thinking on how to handle calls. You must wait through a voicemail with detailed information for those who have questions about new Medicare cards every time. It should offer a pick for people who need that information. Many don't, and most have heard it on previous calls.\n\nWhen I responded to the voice prompt the voice response computer misunderstood me and sent me directly to the wrong department without checking if that was what I said.\n\nAfter enduring the Medicare message a second time I finally got the system to send me to a customer assistance representative only to get another message that nobody is available, goodbye. \n\nIt did not tell me office hours so I figured they were busy and endured many more Medicare messages hoping to get through. Only after researching did I discover that this business is not open on Fridays! Why didn't the message say 'I'm sorry but the office is closed'?"
Doug Morrisson - July, 2018
"After being on hold for 45 minutes, I abruptly got disconnected. Tried to call back but phone number rang busy for the next 25 minutes. Very difficult to contact anyone via telephone. And going into the office is very inconvenient for me because I don't have a vehicle currently. Can't set up the my account information easily, can't speak to customer service representative, and can not change my address. I have a simple question to ask and this system is not working. Very unfortunate satisfied with the service I have received."
Midge Dunkle - July, 2018
"Finding details on benefits is impossible. Either messages can not be left or no one can get answers."
Jennifer Button - June, 2018