"Went with my mom to change her benefit status to widowed. We called Social Security after waiting forty minutes to speak to a representative who told us which documents we needed to bring. This particular location is a little tricky to find. It's in the middle of the plaza across from the parking lot (which we couldn't find). \n\nOnce inside, the waiting area is small and uncomfortable and can feel cramped with lots of other people there if it's busy. A security guard instructed us to use a self-service kiosk to check in. Then we waited to speak to a Customer Service Representative. Then the CSR instructed us to wait until our name was called to see a Claims Specialist. We waited about thirty minutes. The Claims Specialist identified our issue and after verifying our documents gave us the correct form to fill out to resolve our issue. I don't remember exactly how long it took for them to process the benefit change but overall the experience was good and not as bad as the DMV!"
Theodore Nicholas - February, 2020
"I have completed almost a year of not resolving my case, of a retroactive that I do not even understand the reason, why the delay to resolve it visited the office more than 10 times where I can not find answers or solution .... I call another office , where they tell me that they are not responsible for resolving my case ... But it is the office itself that is supposed to be a RESOLVE .... and they remain stunned because all the people with whom I have not resolved the case They told me the same thing, which is a case for them to have already solved ... my friend who is a lawyer and does not charge me anything wants to take the case I have also been told to call a TV channel that takes those cases to Help the citizen ... I will make my last attempt if I do not resolve, we will take the corresponding measures My name is Virgen GÃ³mez and my father Ãngel GÃ³mez Ortiz."
virgen GÃ³mez - December, 2019
"No sign to tell you were the office is located very confusing it looks like another building part of sunny orange collage. How expensive is it to have a sign made."
david micheal - August, 2019
"Agent was friendly and quick updating records. Easy parking."
D Odom - May, 2019
"My husband and I had a very good experience at this office. We had an appointment to discuss Medicare and future social security benefits. The woman and gentleman that we spoke with were both helpful, friendly and knowledgeable. Thank you."
Darlene Sladeski - December, 2018