"We had to get a copy of our sons social security card. He is 14. Last year we attempted to get a copy. It took us 3 visits before we had everything they wanted. They wanted a certified letter from his MD verifying he was a current patient. They wouldn't accept it because it wasn't signed in pen! (They had a stamped signature). After 3 attempts last year we were told everything was set. The card never came. Fast forward a year, we are trying again. We called the SS admin number to verify what we needed because the website is confusing. They woman I spoke to told me what we needed. We got to the office & turns out we need something else. We had to leave AGAIN and pick up a school form. We finally were told today that we are all set & should receive it in 2 weeks. Their hours are TERRIBLE (9-4, closed for lunch). The staff was not helpful. I wish we had another option. We do not. Plan on making multiple trips if you have to go here. It was awful."
Nicole McHenry - December, 2019
"Have visited this office several times, wait time is usually around 30-60 minutes (in the middle of the day) and staff is pleasant and helpful. The poor reviews on here seem to reflect SSI as a whole, not this location. This office is 10x better than the Syracuse location where you will wait all day just for them to tell you they canâ€™t help and to come back another time."
Tiff - December, 2018
"Significantly faster than I expected from a government office. Also, much more helpful than calling since they have all of the documents in front of them."
S Koehler - December, 2018
"Have visited the Geneva NY office 6 times in the last 6 months. They are CONSISTANTLY courteous, patient, and professional."
BARBARA WELCH - July, 2018
"3wks ago terrible, today very good !"
newt engle - January, 2019