"The only reason why I am giving this location 5 stars is because of MS. BONILLA!!! I came to this office 4 TIMES to try to set up my Medicare part B coverage. The first associate had failed to inform me about something pertaining to the date of my enrollment and because of this, I was enrolled at the wrong time. I came here 3 more times to resolve the issue. No one helped me- everyone tried to tell me that it wasnâ€™t possible and it wasnâ€™t their fault. After waiting 5 HOURS, we finally met with Ms. Bonilla on our fourth time there. She was extremely helpful. She was the only one who empathized with us and understood how important it was for us to get coverage in time to avoid paying thousands in medical bills. She went above and beyond researching our options and letting us know that she was going to at least try her best. In the end, she was able to resolve the issue and finally put us at ease. She is a caring human being and an exceptional employee. Everyone before her was so rude and dismissive and she was just a pleasure to work with. I am so thankful that she was assigned to us."
M. Kukaj - February, 2020
"Here is the SS office at 12:20 pm with absolutely no one working or calling numbers with a room full of people waiting."
James Wright - August, 2018
"My thanks and appreciation to \n'Ms. Black', the representative who assisted me - several weeks ago.\n\nShe was very pleasant, professional and courteous ... and patient when I asked many questions.\n\nI praised Ms. Black - by asking to speak to her Supervisor -- who I informed that Ms. Black was 'great, very helpful'.\n\nI then thanked them both.\n\nI was a 'walk-in' ... and I spent about\n 2 + 1/2 hours total in this office\n (in New Rochelle, NY).?"
Mimi Job - November, 2019
"First time that I visit this office! Place was packed when I arrived, 3 hours later got worse. They call by number some people are giving up and leave! Interviewers are disappearing and slow! I thought I would come here cause it would be closer to my living area but very slow moving office!"
Delfio Cassara - January, 2020
"Everytime I come here I know that I will spent the entire day waiting for them to call me... this is unacceptable..."
Fernando de Leon - January, 2020