"I went there after getting a TOTAL BULLSPIT run-a-round on the phone, complete with FALSE information and a lie, then wasting another 3- weeks waiting for a reply in the mail. Fully expected the same treatment in person, complete with endless waiting. Except it was......none of that. After a short wait after sign-in I was called-up, spoke to pleasant, informed clerk and had the matter resolved in minutes. Wow! Must be a fluke, right? Fast-forward 18- months. REAL ID requires a document like a W2 with your FULL SS number. You work for yourself just try and find 1-. They all truncate the number for security. They will also accept a PRISTINE SS card. No ragged edges, no lamination, no this-that-fold-spindled-mutilated-free. Back I go to the SS office, again expecting endless wait, flanked by 2- Corona-V hacker-sneezers. But it was.....even better? Got there early and they open the doors 5- minutes before 9:00. We all signed-n. thinking 'now the wait begins. 10- minutes later, after speaking to a another pleasant, helpful clerk, I was on my way. Amazing! So here ya go Nashua. Job Well-Done."
forqueue . - March, 2020
"The Security Guard Don Ripple is extremely rude! As I approached him to ask where the drop off box was ( because I was told by the SS rep that there was a drop off box there) he yelled at me that the 'check-in kiosk is over there' as he pointed to it, before I even said one word to him.\n I said that I had called yesterday and was told that I just needed to ask the security guard where the drop off box was. He gave me a snide look and with a rude tone of voice he relayed that there wasn't a drop box in that office and then he pointed to the kiosk again and said 'check in is over there'. I started to ask if he knew what info I would need to check in with. All I was able to say was 'do you' before he cut me off and YELLED 'Mam the check in is over there!' So I checked in. I work for a doctor and I needed to let the answering service know that I did not know what time I would be in now and they would have to page the Doctor directly for emergencies. The Security Guard YELLED at me again that I can't use the phone. YELLED not informatively but barking an order at me. It was literally less than a 30 second call. I can prove it on my phone. When I told him that I worked for a doctor and was just trying to let the ans service know what they need to do with Emergency calls he stated ' I don't care! You're being disrespectful!' It was quite obvious that I was in a new situation with this office. I was misinformed originally and a little lost as to what to do. It's unfortunate that I have to give a low rating for this office because the representative that I saw was very polite and helpful.This security guard is not only lacking people skills but has absolutely no interest in helping people. He definitely should not be the first person that anyone should have to encounter. 12/11/19."
Jill Collins - December, 2019
"Everyone was extremely helpful and pleasant. the office is amazingly clean. Iâ€™m always in and out when I go to this place. \nI donâ€™t understand people who can go on and give harmful reviews about an office itâ€™s employees and security staff when these peoples see hindreds a day."
Winner - December, 2019
"For 1 , had to wait 40 minutes to talk to someone, then I got a hold of this women and she didn't answer my questions just quickly told me what happened to my check , then I started to tell her that I've had this issue ( I thought ) resolved but never received my check yet and when it should be here she hung up on me to do the survey , what the heck .... really mad . Not professional I waited to long to have her cut me off and to not answer my question"
Darcy Foster - November, 2019
"When I called, the woman who answered wasnâ€™t friendly but answered my questions. We we went in at 9 AM the following Friday, Mr. C. Was also knowledgeable yet friendly and kind as well. We appreciated that. Transitioning to a Medicare plan is stressful enough. We had to go back to 2008 and five different employers to secure written proof of continuous health insurance coverage, and one company no longer exists. It was an awful experience that took over a month to accomplish. So that you Mr. C. We are going back to Social Security in Nashua on Friday to provide our (ton of) documentation."
Marcia Sweezey - November, 2019