"I live in Vermont and was calling the New Hampshire office, as they were the closest, to see if I needed to go in person. Spoke with an agent on the phone. She listened to my question thoroughly. She told me that what I needed could be done on the phone, but would need to be done with the Vermont office. She took all my information and scheduled a phone interview, for me, with the Vermont office. While you could hear that the agent was a little rushed, she was polite and handled the situation with courtesy. Other than wait time, took all of 5 minutes. \n\nNow I will wait to hear from the Rutland, VT office to see how they handle my situation. Will leave a review for them as well."
Joan W - November, 2019
"My sister manages a non-government social service office, and needless to say the way one of the female staff members spoke was a absolutely not ok for this type of work.\n\nAs others have said, a spicific staff member I spoke to clearly had no 'social' training, nor knowledge of their position. Though the security guard was very pleasent and helpful? The female clerk was annoyed with having to answer my questions, and was condiscending even though she didnt know how my questions, or even understand what I was asking. It felt like some weird twilight zone situation, being treated like I was stupid when she wasnt even listening to enough of my words to internalize my question. There was no way this woman was going to do any thinking for me. Mind you, there was no harsh exchange of words to cause this, nor afterward. Either she decided based purely on my outward appearance she didnt like me, or worse, maybe she is just like that (which case she should not be working at a place like this). Her response to 90% of my questions was that she had no control over the process, and for me to look everything up online. This response to what I was asking was so arbitrarily unrelated to my question, she without a doubt could not listen to a whole sentence of mine at a time.\n\nSo, if you cant find your answers online, go to this office so you can be rudely dismissed and told to go back online.\n\nNext time I have a question, I'll ask your supervisor. They might be more invested in your job than you are.\n\nThe most important thing to note here is that so many people coming into these offices DO have impairments, and social service employees should NEVER treat people like they are disabled.\n\nIf she treated ME like that, I cant imagine how disrespectful she must be to people who clearly ARE struggling with something.\n\nNo wait time, and pleasent guard though?"
Kenzie Abram Gelbart - April, 2019
"Long wait. But once i was called, things were handled quickly"
Scott Hussey - December, 2018
"Very long waits."
Adrian Thompson - November, 2019
"Unless you have a quick issue, this office can't seem to organize and work efficiently. Every time I visit, employees complain they're understaffed. Yet, they have time to talk about Candy Crush, Politics and where they are ordering lunch. The security guard was more helpful with information! And that's the honest truth. He told me to go over Keene District, right to main office. I was forced to drive to Concord to get an emergency issue handled. Concord assisted even though they weren't required. Keene needs an overhaul of staff willing to serve the public."
Danielle Munn - February, 2017