"My sister and I got there a half hour ahead of time and there were 50 people ahead of us. We were there for three hours. The people were very professional and very helpful. Stephanie was the representative who helped us and was amazing! The biggest issue we found was the lack of parking. Overall, it was surprisingly, a good experience. Unexpected after the negative reviews I read."
Adele Udy - December, 2019
"Long lines staff indifferent, some rude, the I am sure, go to classes on how to treat people but , with the amount of real people with a need for a social security card or number pounding at the door at 7am they get tired, and some of the staff snap. Make an appointment, if you wish to skip the line."
Kevin Petalos - October, 2018
"Originally posted 11/04/19:\nThey stopped my daughter's benefits unexpectedly. Went up to the office and was told a letter was mailed to me on 08/23/19. I never received a letter about any decision to stop my child's benefits, the reason being they 'determined' she was no longer disabled (though she was born with a disability and was currently receiving in home care even AFTER the date they 'determined' she was no longer disabled), yet I received 2 other letters dated 08/20/19 and 08/27/19 regarding my daughter. They printed out the letter for me and it's funny how the letter they claimed they mailed about discontinuing her benefits was mailed to our previous address yet the letters before and after was sent to our present address and that letter was the most important one of them all. Of course the time limit to continue her benefits and to appeal had expired, leaving me to have to appeal decision showing good cause. It's obviously their fault. I don't see how they determined that a child born with brachial palsy, receiving in home care that was approved by medicaid as well as receeiving in home therapy, was no longer disabled. I do agree with all reviews about workers being rude, insensitive and less helpful. Not all are rude, but the majority rules. You just got to be diligent about getting help and getting mistakes that they make corrected. I know several people, young and old, that have had issues behind mistakes made by the employees at this office and treated like the mistake was their fault. Including myself. Good vibes and good luck to everyone"
Dee Dee R. - November, 2019
"Fast and friendly. But line up early. By 8am 50 people in line."
Brandon Evans - January, 2020
"Not very helpful they never answer the phone and when you do speak to someone no one knows any answers to you question.."
Dante Hawthorne - March, 2020