"Honestly, I can't believe the way they treat people. There must be zero checks and balances for their conversations and phone calls. Hate to 'bother' them asking them to do their jobs. It's like going to a restaurant and having your food thrown in your face, then the server asking 'well what do you want me to do?' Who do they answer to? Because it's definitely not the public, when they constantly hang up on people, belittle people and make others feel horrible about themselves. Then when they screw up they won't admit it, let alone do anything to remedy it for months on end."
Anita Gonzalez - January, 2020
"Fast service, extremely helpful and friendly. Way better than I expected!"
N A - August, 2019
"My husband went in to activate his SS. Several months ago, we couldn't get into his account online so this time he thought he would just do it in person. After a short wait, a woman looked at his account and told him he had to go online to activate it. She was very brusque and would offer no more help.\nWe went online and tried again but no luck. He was actually locked out for 24 hours!\nHe was supposed to have left for Great Falls hours ago to help his Mom so I told him to just go, we'd figure this out.\nThe next morning, he went to the Great Falls office and got everything taken care of within half an hour. SS activated AND help fixing his online account. They also sent for replacement cards for him. Along with everything thing else the day before, the holder for his cards fell out of his wallet! \nThis is how to give help, this is the service that we taxpayers pay for!\nWe are so unhappy with the Billings office or maybe it was just a problem with this particular woman.\nTHANK YOU GREAT FALLS MT OFFICE!"
barbara dixon - December, 2018
"I really like how helpful the staff is around there."
Velia Val Halbert - May, 2019
"Went into this office to turn in disability paperwork directly, as I had not been provided with an envelope (it came in the mail a week and a half later, after I had to have the paperwork turned in!!!!!) and the man who helped me told me he would send it off to the proper offices for processing. Come a month and a half later and my disability case manager tells me he had received NO paperwork for me, and I got a warning for being late and them having to send me paperwork again!!!!!\nNever trusting this office with anything again if they can't even handle so much as putting a packet of paper in an addressed envelope and sending it."
felismaula . - May, 2018