"Line was not very long at opening time, it moved quickly and we were out in 30 min from opening time with two cards. The staff is very helpful, even asked if both of us needed a new card - we only went there for one and left with two."
Richard Lee - November, 2019
"I needed a replacement card. The parking lot is too small and there isn't any street parking to speak of. The lines are really long but don't be discouraged. They moved along fairly quickly. I waited outside for 45 minutes. When I got checked in, I waited another 2 hours until my number was called. The security guards and processing lady were very friendly and efficient. The waiting room seats were fairly comfortable and there's a restroom that was clean. Bring reading material or an iPad to help pass the time."
Regina Buresh - October, 2019
"I had to wait outside for about 10 minutes. The security were very friendly. It was very busy, but, I only waited just under an hour. Again, staff and security, nice and friendly! I'd suggest going around 1:00pm."
Julie Weeks - February, 2020
"Took time off from work to go & change my name, (marriage). Showed up at 9AM, (when they open), to find a line out the door and around the block. No parking whatsoever & this is not a safe neighborhood. I'm sorry, but I'm not going to stand in line for hours in the cold, in a dangerous neighborhood. Why on earth is this the ONLY location in the entire metro that does name changes?! Sorry, but this is MN...you can't expect people to wait in line for hours outside in the cold."
J.K. Tebben - March, 2020
"Only one office in the whole seven county area that you can get a card... think you would keep appropriate staff on hand. You do realize your only open the 9 to 5, Monday thru Friday, when most ppl have a job... i tried going twice before my new job starts Monday and both time wasted hours with no result. Open a second new card spot or staff the existing one appropriately... or both!?"
Jay Jay - October, 2019