"I went to the Social Security office expecting the long lines and slow service Iâ€™ve come to expect from government agencies. I was wrong about this place! There was a gentleman helping people sign in to the kiosk and the security guard was helping people get seated and also directing others to the proper windows. Very smooth. When my turn came a very helpful Ms Poe completed my request and provided a receipt in a few minutes and I was on my way. What a great experience! Thanks you everyone!"
Richard Hammill - March, 2020
"I went to do the office because I needed some information. From the beginning as you enter, there is a feeling that you are poor and will be treated like a poor person ( which means that you do not deserve a good service, and probably you are not intelligent, that is why you are poor, and you will be treated like that...).\nThere is a fellow which is kind of a security/enforcer of rules that is anxious and make everybody feel uneasy. He is always telling people what they can not do, creating a very negative environment...how about copying Walmart, and having a person that is 'welcoming you as you enter?'\nLike a little child, you have to wait in line behind a line that is on the floor to start...I think is taped to the floor.\nThe beginning is pathetic, and the service is bad. The employees do not know how to answer questions, nor give you any options, and you look at them, and want to run like from a horror story, but you realize you can not because is your government office.\nI hope never, ever to need to go to such kind of office again in my life.\nI am not a poor person, but I understand how people in Flint feels. There so much contemp against them... That is how they go out and burn abandoned houses...\nAnd you wait, and wait, and wait like your hours are free and do not have economic value....\nI think, after living in Flint for more than 25 years, that was the worst experience in a govermental office."
Marta Wyngaard - July, 2018
"I'm not sure what kind of experience people expect when dealing with a government office like this. It's not an amusement park. LOL It's not meant to be fun. Having minor children on disability, we have to deal with the SSA frequently and EVERY time we have dealt with anyone at this particular office, it's been just fine! As a matter of fact, one gentleman we worked with (Philip) was extremely helpful and very kind to us. Even when dealing with workers over the phone, it's always a pleasant experience. There will almost always be a wait but, I don't mind a wait if we have the pleasure of dealing with people who are willing to help us. I don't like coming into the city but, it's worth the trade off!"
Melissia Cohen - February, 2020
"My wife went in to the office on her only day off and tryed to figure out what was going on with her survivers checks and instead of receiving assistance she gets belittled and insulted... Based on her inability to get the time off work..... Very sad that hard working people get treated like dirt over things that they couldn't avoid."
Rick Makela - January, 2020
"Went there today to get an updated Soc card for a new last name since I was recently married. I got there around 9:15am and was out of there within 20 minutes. The guard was very friendly and helpful, and so was the person behind the counter."
Nicole Marie - October, 2019