Social Security Offices in Salem, Massachusetts

Social Security Offices in Salem, Massachusetts

There are 1 social security offices located in Salem. Social Security offices are currently closed due to COVID-19, with appointments only being made for pressing cases. This page provides information on how to get the Social Security information you need without risking your health, along with office hours, location, phone number, pictures, driving instructions and reviews.

Selected Social Security Office in Salem

Social Security Office Address

This office is located at 10 Federal St, suite 406, Salem, MA - 1970

Social Security Office Pictures

Social Security Office Phone Number

(866) 248-2394

Social Security Office Hours With Most/Least Crowded Times

As of March 17, this office will be closed until further notice due to COVID-19. The office is still accepting mail and online applications.


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 1am and least crowded at 1am


Open from 9am to 4pm. Most crowded at 1am and least crowded at 1am


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 12pm and least crowded at 4pm




"Every single person that help me at the social security office today was extremely nice and polite. The lady on window A is a sweetheart and very funny, and the gentleman in the front desk was very polite, helpful and funny. I don’t know why anyone would write a bad review."
Christina Anastasi - February, 2020
"We visited SS today and were pleasantly surprised that our wait was not too long, but when we met with Tracy, she was awesome! She was pleasant and efficient and took care of multiple questions we had. Thank you Tracy for your kindness and patience. You were terrific."
Joanne Gibbs - December, 2019
"Candi P. and Aileen V. were kind, helpful, knowledgeable and quick! They were customer service driven. I dreaded visiting this office due to rumors of nasty staff and long waits. That was not my experience at all! Thank you ladies for all of your help today!"
Jennifer Gauthier - January, 2020
"I can't believe all the negative reviews - malarkey! They deserve better than 5 stars. I've been to the Salem, MA office several times in the past year and received EXCELLENT service each time. Was there, at their new office on Congress Street, just last week. They opened their doors 10 minutes early so people can come in and register and at 8:55 they started calling people up to the windows. I was fifth in line and had a wait of only 10 minutes. I had two issues. The first one, the clerk took care of in just a few minutes and said that I have to see another clerk for my other issue when that clerk was done with her customer. Five minutes later, I was at the window with the second clerk. It involved getting a refund back from Medicare. She took all my information, entered it into the system and told me that if I don't get a response from Medicare within two weeks to call her. She gave me her name and number. Guess what? I got my refund yesterday. Less than a week of filing for it. I was in and out of there in less than a half hour with all my problems solved.\n\nI tell you, the people that work there are GREAT! They are friendly, knowledgeable and caring. Can't ask for any better service than that!"
Andy - October, 2019
"You should hope that you never have to go here. \nIn fact, do what you can to avoid this place.\nIt's a NIGHTMARE!\n\nI went to the 10 Federal Street location on June 3, the day they moved to Congress Street. The new location was not posted on the website on June 3. Really? \n\nI then went to the new building, which was packed. Windows were closed, no ac, and the young security guard said that he would not open the windows. The purpose of my visit was to get a new social security card so that I could renew my license.\n\nAfter waiting for over an hour, I met with a very pleasant woman. She reviewed my documentation and told me that she could not print out my card because the printers were not up. I asked if she could give me proof that my social security card was in process. She said that she could not because the printers were not up. She said that she could not hand write anything on letter head. She advised me that I could not renew my license without the actual social security card but this may or may not be accurate.\n\nShe suggested that I call the next day to see if the printers were up and that if they were, I could come in and get my card. I called the office the next morning and was told that the printers were not up, but might be in the afternoon. I was told to call back, which I did. Of course, no one answered. \n\nAs such, I had to go back to this office and wasted more time. I could not get to a supervisor without waiting for over an hour. The security guard said that he could not just knock on a door and ask a supervisor to come out so that I could ask a simple question. \nI was told to wait my turn. \nI had waited my turn just the day before.\n\nWhen my turn finally came, I was told that the office DOES NOT PRINT OUT CARDS and that I would have to wait a week-10 days to receive it.\n\nWhen I complained to a supervisor about being given misinformation, she was 'certain' that the employee who dealt with me would not have said that. BUT SHE DID. Not only did she tell me about printing the card, but gave me explicit follow up instructions which could not be followed since no one bothered to answer the phone in the afternoon.\n\nDO WHATEVER YOU CAN TO AVOID THIS OFFICE, WHICH IS NO BETTER THAN THE LYNN OFFICE. UNBELIEVABLE THAT FEDERAL EMPLOYEES CAN AND DO DISSEMINATE MISINFORMATION."
Pawline Tailer - June, 2019

Navigating the Social Security Office during COVID-19

Today, applying for Social Security benefits or a card can usually be handled online or by phone, without needing to make an appointment at your local Social Security office. We break down the answers to some of the most frequently asked questions around navigating Social Security from home.

Which Social Security benefits am I eligible for?

Your Social Security income is made up of 3 potential benefits. Your earned benefit, your spousal benefit and your survivor benefit. The eligibility for each of these benefits depends on a number of factors including your income, marital status, and length of marriage.
Find out the benefits you are eligible for and what your income with our 2-minute quiz.
Calculate My Benefits

How do I apply for Social Security benefits?

For most people applying for benefits, you can apply online or over the phone, and skip going to the office altogether. Use a checklist to ensure you have all the information and documentation you need to apply.
SS Checklist

How do I report a death?

Funeral homes typically handle reporting of a death to the SSA. However, you will need to provide the funeral home with the deceased’s Social Security number for them to do so. Note that deaths cannot be reported online. If you want to report the person’s death yourself, call the SSA at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m. Monday through Friday. You also visit your local Social Security office in person.
Our guide on Social Security survivors benefits helps to navigate your options in order to make the most of what you are owed after a death.
Guide to Survivor Benefits

How do I replace my Social Security card

If your Social Security card is lost or stolen, you can get a replacement card free of charge. Log into—or create an account on — My Social Security, and you can apply directly there. However, you will need to provide original documentation in order to create an account. Our guide explains what you need to replace the card.
Replacing My SS Card

What should I do if I get a call from a potential Social Security scammer?

Scam calls from Social Security have increased, particularly since the start of the COVID-19 pandemic. These fraudsters might claim there is a problem with your Social Security account, benefits, or number. They will often solicit or demand some form of payment in exchange for resolving the problem.
If you receive a questionable call, hang up and immediately report the call directly to the Office of the Social Security Inspector General. As new scams emerge every day, it’s critical to stay informed of the latest scams in order to keep yourself and your finances safe online.
Protect Against SS Scams
Tips for Your Visit
Confirm the need to go to a physical office
Read the summary above to see if you need to go in to the office. If you are looking to get answers to questions but don’t need the office, check our FAQ.
Make an appointment!
During COVID, SS offices are not allowing walk-in traffic. Call the SSA number to the right during offices hours (7am to 7pm, Monday through Friday).
Bring your documents
You may need documents like your US passport, US birth certificate, Social Security card, divorce decree or others. See our checklist for full details depending on your situation.