"Every single person that help me at the social security office today was extremely nice and polite. The lady on window A is a sweetheart and very funny, and the gentleman in the front desk was very polite, helpful and funny. I don’t know why anyone would write a bad review."
Christina Anastasi - February, 2020
"We visited SS today and were pleasantly surprised that our wait was not too long, but when we met with Tracy, she was awesome! She was pleasant and efficient and took care of multiple questions we had. Thank you Tracy for your kindness and patience. You were terrific."
Joanne Gibbs - December, 2019
"Candi P. and Aileen V. were kind, helpful, knowledgeable and quick! They were customer service driven. I dreaded visiting this office due to rumors of nasty staff and long waits. That was not my experience at all! Thank you ladies for all of your help today!"
Jennifer Gauthier - January, 2020
"I can't believe all the negative reviews - malarkey! They deserve better than 5 stars. I've been to the Salem, MA office several times in the past year and received EXCELLENT service each time. Was there, at their new office on Congress Street, just last week. They opened their doors 10 minutes early so people can come in and register and at 8:55 they started calling people up to the windows. I was fifth in line and had a wait of only 10 minutes. I had two issues. The first one, the clerk took care of in just a few minutes and said that I have to see another clerk for my other issue when that clerk was done with her customer. Five minutes later, I was at the window with the second clerk. It involved getting a refund back from Medicare. She took all my information, entered it into the system and told me that if I don't get a response from Medicare within two weeks to call her. She gave me her name and number. Guess what? I got my refund yesterday. Less than a week of filing for it. I was in and out of there in less than a half hour with all my problems solved.\n\nI tell you, the people that work there are GREAT! They are friendly, knowledgeable and caring. Can't ask for any better service than that!"
Andy - October, 2019
"You should hope that you never have to go here. \nIn fact, do what you can to avoid this place.\nIt's a NIGHTMARE!\n\nI went to the 10 Federal Street location on June 3, the day they moved to Congress Street. The new location was not posted on the website on June 3. Really? \n\nI then went to the new building, which was packed. Windows were closed, no ac, and the young security guard said that he would not open the windows. The purpose of my visit was to get a new social security card so that I could renew my license.\n\nAfter waiting for over an hour, I met with a very pleasant woman. She reviewed my documentation and told me that she could not print out my card because the printers were not up. I asked if she could give me proof that my social security card was in process. She said that she could not because the printers were not up. She said that she could not hand write anything on letter head. She advised me that I could not renew my license without the actual social security card but this may or may not be accurate.\n\nShe suggested that I call the next day to see if the printers were up and that if they were, I could come in and get my card. I called the office the next morning and was told that the printers were not up, but might be in the afternoon. I was told to call back, which I did. Of course, no one answered. \n\nAs such, I had to go back to this office and wasted more time. I could not get to a supervisor without waiting for over an hour. The security guard said that he could not just knock on a door and ask a supervisor to come out so that I could ask a simple question. \nI was told to wait my turn. \nI had waited my turn just the day before.\n\nWhen my turn finally came, I was told that the office DOES NOT PRINT OUT CARDS and that I would have to wait a week-10 days to receive it.\n\nWhen I complained to a supervisor about being given misinformation, she was 'certain' that the employee who dealt with me would not have said that. BUT SHE DID. Not only did she tell me about printing the card, but gave me explicit follow up instructions which could not be followed since no one bothered to answer the phone in the afternoon.\n\nDO WHATEVER YOU CAN TO AVOID THIS OFFICE, WHICH IS NO BETTER THAN THE LYNN OFFICE. UNBELIEVABLE THAT FEDERAL EMPLOYEES CAN AND DO DISSEMINATE MISINFORMATION."
Pawline Tailer - June, 2019
