"I had the most pleasant experience at the SS office. My wait time was less than 15 minutes. Ms Corbin was very friendly and had a smile on her face. I was done in no time. Oh...and a shout out to the security guard!!"
Tara Fencer - February, 2020
"I had a very short wait time. The security guard was pleasant and helpful. Mr Pinder was my agent. He was very nice, patient and helpful. This seemed to be the overall atmosphere in this office. It was easier to address my issue and resolve it than I expected. I would suggest that people check the social security website (avoid the ads and go directly to their website ) to make sure you have all the documents and information needed when they go to an SSA office. Otherwise, making trips back and forth or not being able to resolve your issue will likely cause you frustration. This is important!!!"
Julie Griep - August, 2019
"I didn't even have to wait to get help. Place is clean and easy to find. Ample parking with big spaces (an added bonus for people like me who suck at parking). I was there to change my name and order a social security card reflecting my married name. The person I talked to said congratulations, and I was in and out of there in less than 15 minutes."
Naomi Vass - April, 2019
"Not good customer service at all I call and worker answers the phone and could not tell me what the miss call I had was about said I would get a call back that evening and still no call I tried getting help from someone else and they wanted to transfer me back to the one that does not want to help me guess I am stuck not understanding what I need to do cause don’t want to feel like I am a bother when I return a phone call then lied to when I am always told I will get a call back a certain day and it never happens hoping it gets better"
Rachel Mckenzie - September, 2019
"So, I have now been receiving Social Security for almost a year (I will be 63 in July). I had to be VERY diligent about knowing what S.S. benefits I was entitled to. Received incorrect info from agents I talked with on the phone (not Cambridge Agents, AT FIRST!). I am divorced and wanted to collect under my ex's. Was told by several Agents (plus, the intake secretary at the main office), my ex had to be currently collecting Social Security Benefits in order for me to receive under his. NOT TRUE...he only needed to be the 'eligible' age (62 years old)....Eligible...Only Means of Eligible Age! Intake secretary at the front window also told me incorrect info and at times she seemed to be snippy towards me. I really got the run-around for about 3 months. I kept VERY ACCURATE records of whom I talked with, when, what each particular person said and what records I provided. I wasn't crazy about discussing that I had 3 husbands and 3 divorces in front of a handful of people in the front office. I stood at the window while the intake secretary (who is pretty good about giving false info and tries to be intimidating). She was saying I didn't provide 'so-and-so' divorce documents...when I actually had. I believe she thinks her job is to prevent me from actually talking with my Agent!! Did not report her (or my Agent who apologetically remedied my S.S. underpayments because of 2 big mistakes she made)....Since I really believed some of my requests and/or documents could, very well, have found their way into a nearby trash can!! YOU ARE PROBABLY SHOCKED ABOUT THIS!! All I'm trying to do is to help someone 'out there' who may have run into trouble collecting. I, eventually received my correct benefit amount...plus, back payments due me...I BELIEVE ONLY BECAUSE I PUT UP A FIGHT. If you don't understand what is going on with your whole Social Security Benefits.....get someone to go with you and to guide you through the process!! AND KEEP VERY ACCURATE RECORDS!! ~ I CAN'T EMPHASIZE THIS ENOUGH!!"
Suzanne Applegarth - May, 2017
