"On hold for 15 minutes when I called and then person was rude and unhelpful. Very limited office hours, open only 27 hours a week. Not customer friendly. Our government should be run muvh better!"
S David Drewelow - August, 2019
"Government employees do not understand the taxpayer, people seeking help, are the customers. I have not heard anything good about the Dubuque office. They are remodeling so you can't make an appointment. They want everyone to go online for their requests for help. I don't know too many 90 year old customers who are computer savvy. \nTo the Dubuque Social Security employees: Be respectful and helpful. If it weren't for the people needing your undivided help, you wouldn't have a job. Being computer literate is not a requirement to collect benefits."
Dusty Rhodes - May, 2018
"As far as government regulated offices go, this was the fastest experience that I have had! You step in, an officer asks if you've got any weapons and checks your bag, you take your number and are shortly dealt with. Just don't park in the reserved area. "
Maddie Johnson - August, 2017
"If you call the number listed here on google and schedule a callback you will get someone not from Dubuque more often than not. You actually have to sit on the phone for an hour sometimes more to actually get a local representative on the phone.\nService is terrible and very confusing and yeah its mostly either run with frustrating nonspecific automated options or you have to be tech savvy and hope the extremely limited and overrun system which was only designed to take care of simple issues can handle your sometimes complex individual needs.\nBoth thumbs waaaaaay way down."
pumpkinspice - June, 2018
"the front desk officer was extremely nice, but after waiting for 1 1/2 for a social security card the guy was completely rude and disrespectful, my mom hauled her 5 kids here, including 2 yr. old twins for this one card and we are immediately declined.. window 3 I believe, thank you to the extremely rude old man that made my mom cry"
Skyler McKasson - June, 2016