"I arrived just after 9, check-in and room was busy as expected, but my wait was fairly short. I was assisted by two different agents, and both were extremely friendly, patient with my questions and helpful! Great customer service and a lot of staff to assist and keep the lines moving-- much appreciated!"
Heather Haynes - March, 2020
"Best customer service of any government office\nI went in to get my social security changed due to death of ex husband. The lady told me it would be 6 weeks for my next appointment. I said that is fine then she told me to wait. Another worker overhead and could call me later in the afternoon for a meeting over the phone. I said great. Sure enough she called and we discussed it but due to other circumstances she said she would need to call me back . And the next morning she called me and we took care of everything on the phone. I believe her name was Andrea .. she did an excellent job and was kind and efficient."
Debbie Shell Hughes - November, 2019
"Went in for a simple name change after marriage. Arrived promptly at 9:00, so the wait was short..Was rudely greeted and then extremely rudely and condescendingly interrupted when I tried to explain my situation (treated as if I wasn't aware of the necessary documents and wasn't prepared, despite the posted requirements online being ambiguous for my situation) and documentation . All in all, federal employees acting as is reasonably expected."
Sara Largent - December, 2019
"They need new workers. My daughter is on SSI and turned 18 in December. They were still putting in my boyfriend's income even after she turned 18. Then turned around and said she gets $1000 in child support, which her dad only pays $5.29 a month. Been fighting with them for weeks! They need someone who knows what they r doing and knows the difference in 1000 and a dollar. I would give zero stars if it could."
Samantha Hunt - July, 2019
"It'd be very nice if you people ever answered your phone!!! No matter what time of day I call, they never answer"
T - August, 2019