"I was there 2 years ago, I donâ€™t know how many times I had to keep going back. One lady (older) seemed like she didnâ€™t understand anything I said or asked and would just keep repeating the same thing, which had NOTHING to do with my reason for being there \nThe gentleman was not rude and I tried to get him when I went. He at least tried to help. \nI donâ€™t mind waiting. But I do mind being treated the way they tend to treat people. \nI have to contact them tomorrow over something small, and I already have anxiety."
Montie Landrum - January, 2020
"I called to request some paperwork and to also set up an appointment for my husband and I to talk to someone about some questions we have about my changing benefits and his disability benefits as we retire. Well, getting one form was easy enough but itâ€™s totally impossible to get an appointment with anyone which is just unbelievable. I was asked why we need to come in, what do we need to discuss and after several other questions making it clear no appointment was gonna happen, the conversation was over. I feel if we want an appointment we should be able to get one and then at the meeting let that person hear and / or direct our inquiries if unable there."
Helaine Bildhauser - August, 2019
"Few times my visit has been pleasant. Most the time it's the same woman at the desk that is rude. I'm talking about... Lady- how can I help you\nMe- Here for a new social security card\nLady-I need your proof of who you are\nMe-Ok here you go\nLady-why was it in your pocket, you should have had it ready on the counter I don't have time for this\nMe-Speechless"
Must Unite - December, 2018
"Courtesy helpfull professional"
Joel Stoehr - October, 2019
"My fiancee is the payee for his son and for the past 2 months we have been calling because the money is short AND we have had large amounts taken off the card that WR HAVE NOT DONE.....2 DAMN MONTHS AND WERE STILL CALLING AND NO ONE HAS STILL CALLED US BACK AND WHEN MY FIANCEE GOES IN THEY TELL US ' WE DONT KNOW WHATS GOING ON'!!!"
Ashley Mullikin - March, 2019