There are 1 social security offices located in West Frankfort.
Social Security offices are currently closed due to COVID-19, with appointments only being made for pressing cases.
This page provides information on how to get the Social Security information you need without risking your health,
along with office hours, location, phone number, pictures, driving instructions and reviews.
Selected Social Security Office in West Frankfort
Social Security Office Address
This office is located at 1005 Factory Outlet Dr, West Frankfort, IL - 62896
Social Security Office Pictures
Social Security Office Phone Number
(888) 223-8869
Social Security Office Hours With Most/Least Crowded Times
As of March 17, this office will be closed until further notice due to COVID-19. The office is still accepting mail and online applications.
Monday
Closed
Tuesday
Closed
Wednesday
Closed
Thursday
Closed
Friday
Closed
Saturday
Closed
Sunday
Closed
"I understand they get a lot of calls and deal with some rude people but that doesn’t mean they have to right to be rude to those of us who are polite and use manners when talking with them. \n\nLady I spoke with today at West Frankfort,IL office was beyond rude!!"
Tricia Kremer - October, 2019
"First guy we dealt with was nice and helpful, but when we came back with our paper work we ended up dealing with another fella. This guy was curt, unpleasant and just rude. At the end of asking my 16 year old questions I simply asked if the DMV would take the letter he gave me as proof to get an ID. He could have replied that he wasn't sure or something along those lines, but instead he told me 'It's between you and the state.' WHAT!?!?REALLY?!?! How about a simple NO IT WON'T WORK. YOU NEED THE PHYSICAL CARD......"
JoAnne Banks - April, 2019
"Answered phone right away, the very nice gentlemen helped me without transferring me over to 5 departments. I have called 4 different offices with wait times of over 50 minutes told me no information available this guy was professional and I thanked him over and over. Great experience."
Lee Mazz - March, 2019
"Curtious people. Fast service."
John Toms - November, 2018
"Trish never returning calls. I have been trying for 2 1/2 months to get answers. Something so I know if things are ok or I need to have other things taken care of."
Janet Kronvall - December, 2017
Navigating the Social Security Office during COVID-19
Today, applying for Social Security benefits or a card can usually be handled online or by phone, without
needing to make an appointment at your local Social Security office. We break down the answers to some of the
most frequently asked questions around navigating Social Security from home.
Which Social Security benefits am I eligible for?
Your Social Security income is made up of 3 potential benefits. Your earned benefit, your spousal
benefit and your survivor benefit. The eligibility for each of these benefits depends on a number of
factors including your income, marital status, and length of marriage.
Find out the benefits you are eligible for and what your income with our 2-minute quiz.
For most people applying for benefits, you can apply online or over the phone, and skip going to the office altogether. Use a checklist to ensure you have all the information and documentation you need to apply.
Funeral homes typically handle reporting of a death to the SSA.
However, you will need to provide the funeral home with the deceased’s Social Security number for them to do so. Note that deaths cannot be reported online.
If you want to report the person’s death yourself, call the SSA at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m. Monday through Friday.
You also visit your local Social Security office in person.
Our guide on Social Security survivors benefits helps to navigate your options in order to make the most of what you are owed after a death.
If your Social Security card is lost or stolen, you can get a replacement card free of charge.
Log into—or create an account on —
My Social Security,
and you can apply directly there. However, you will need to provide original documentation in order to create an account.
Our guide explains what you need to replace the card.
What should I do if I get a call from a potential Social Security scammer?
Scam calls from Social Security have increased, particularly since the start of the COVID-19 pandemic.
These fraudsters might claim there is a problem with your Social Security account, benefits, or number.
They will often solicit or demand some form of payment in exchange for resolving the problem.
If you receive a questionable call, hang up and immediately report the call directly to the
Office of the Social Security Inspector General.
As new scams emerge every day, it’s critical to stay informed of the latest scams in order to keep yourself and your finances safe online.
Read the summary above to see if you need to go in to the office. If you are looking to get answers
to questions but don’t need the office, check our FAQ.
You may need documents like your US passport, US birth certificate, Social Security card, divorce
decree or others.
See our checklist for full details depending on your situation.
