"I am disabled and have difficulty ambulating(walking) , as soon as I got to the inside door the Security Guard opened it for me and assisted me in entering my information to receive a waiting #. I did not have to wait long and when I was called to the window I was waited on by Mary who was professional & courteous. I was assisted by John also who was kind , professional , helpful and courteous. When it was time to go , Ed , the Security Guard opened both doors for me on my way out and was very professional and polite. Thank you! It is very difficult to do things when you are disabled and it really makes a difference when you have personnel like this that are so helpful and kind."
William Thompson - February, 2020
"I had a great experience at the Sterling SS office. I filed for retirement benefits. It was on a Wednesday morning, not busy at all. 2 others being assisted. Nice gentleman guard helped check me in. I watched him do the same for all others too. My wait was about 8 minutes to discuss my needs with a man and then about 12 more to meet with a nice woman named Debi that filed and authorized my claim in another 8 minutes. After working and waiting 50 years, I expected it to be more difficult. It was really painless and easy. Everyone was pleasant and helpful. Super good experience for me."
Robert Berry - October, 2019
"A terrific lady named Nora was super sweet and helpful. She went above and beyond to help me get signed up with all of my benefits. Thanks so much."
Paul Shiaras - August, 2019
"Just find another office to go to."
Sue Volz - January, 2020
"I just spoke with Nora at the Sterling Social Security office. She kept loudly sighing with questions I asked, or snapped back as if I was an idiot for asking the question. I have been a self-starter all my working life, having worked for the State of Illinois; also in insurance; and for the past 22 years I have been a very successful Real Estate Broker. I have also been very active politically in Presidential campaigns, also as Super Alternate Delegate to a National Convention of a political party, have been a state and national political fundraiser, and I was the Carroll County coordinator for the political campaign for a gubernatorial candidate. What about all the other people that contact Social Secuity who don't have a background in negotiations and public speaking? I cannot imagine how badly they must feel and how they are railroaded into things by pushy and mean Social Security staff. Nora treated me very poorly. If she were my employee talking with my clients like she talked to me, she would have been fired on the spot! One star is too good for Nora. Where is the zero stars option? #firenora"
Jill Bess - August, 2018