Social Security Offices in Sterling, Illinois

Social Security Offices in Sterling, Illinois

There are 1 social security offices located in Sterling. Social Security offices are currently closed due to COVID-19, with appointments only being made for pressing cases. This page provides information on how to get the Social Security information you need without risking your health, along with office hours, location, phone number, pictures, driving instructions and reviews.

Selected Social Security Office in Sterling

Social Security Office Address

This office is located at 3512 E Lincolnway, suite c, Sterling, IL - 61081

Social Security Office Pictures

Social Security Office Phone Number

(866) 789-1093

Social Security Office Hours With Most/Least Crowded Times

As of March 17, this office will be closed until further notice due to COVID-19. The office is still accepting mail and online applications.














"I am disabled and have difficulty ambulating(walking) , as soon as I got to the inside door the Security Guard opened it for me and assisted me in entering my information to receive a waiting #. I did not have to wait long and when I was called to the window I was waited on by Mary who was professional & courteous. I was assisted by John also who was kind , professional , helpful and courteous. When it was time to go , Ed , the Security Guard opened both doors for me on my way out and was very professional and polite. Thank you! It is very difficult to do things when you are disabled and it really makes a difference when you have personnel like this that are so helpful and kind."
William Thompson - February, 2020
"I had a great experience at the Sterling SS office. I filed for retirement benefits. It was on a Wednesday morning, not busy at all. 2 others being assisted. Nice gentleman guard helped check me in. I watched him do the same for all others too. My wait was about 8 minutes to discuss my needs with a man and then about 12 more to meet with a nice woman named Debi that filed and authorized my claim in another 8 minutes. After working and waiting 50 years, I expected it to be more difficult. It was really painless and easy. Everyone was pleasant and helpful. Super good experience for me."
Robert Berry - October, 2019
"A terrific lady named Nora was super sweet and helpful. She went above and beyond to help me get signed up with all of my benefits. Thanks so much."
Paul Shiaras - August, 2019
"Just find another office to go to."
Sue Volz - January, 2020
"I just spoke with Nora at the Sterling Social Security office. She kept loudly sighing with questions I asked, or snapped back as if I was an idiot for asking the question. I have been a self-starter all my working life, having worked for the State of Illinois; also in insurance; and for the past 22 years I have been a very successful Real Estate Broker. I have also been very active politically in Presidential campaigns, also as Super Alternate Delegate to a National Convention of a political party, have been a state and national political fundraiser, and I was the Carroll County coordinator for the political campaign for a gubernatorial candidate. What about all the other people that contact Social Secuity who don't have a background in negotiations and public speaking? I cannot imagine how badly they must feel and how they are railroaded into things by pushy and mean Social Security staff. Nora treated me very poorly. If she were my employee talking with my clients like she talked to me, she would have been fired on the spot! One star is too good for Nora. Where is the zero stars option? #firenora"
Jill Bess - August, 2018

Navigating the Social Security Office during COVID-19

Today, applying for Social Security benefits or a card can usually be handled online or by phone, without needing to make an appointment at your local Social Security office. We break down the answers to some of the most frequently asked questions around navigating Social Security from home.

Which Social Security benefits am I eligible for?

Your Social Security income is made up of 3 potential benefits. Your earned benefit, your spousal benefit and your survivor benefit. The eligibility for each of these benefits depends on a number of factors including your income, marital status, and length of marriage.
Find out the benefits you are eligible for and what your income with our 2-minute quiz.
Calculate My Benefits

How do I apply for Social Security benefits?

For most people applying for benefits, you can apply online or over the phone, and skip going to the office altogether. Use a checklist to ensure you have all the information and documentation you need to apply.
SS Checklist

How do I report a death?

Funeral homes typically handle reporting of a death to the SSA. However, you will need to provide the funeral home with the deceased’s Social Security number for them to do so. Note that deaths cannot be reported online. If you want to report the person’s death yourself, call the SSA at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m. Monday through Friday. You also visit your local Social Security office in person.
Our guide on Social Security survivors benefits helps to navigate your options in order to make the most of what you are owed after a death.
Guide to Survivor Benefits

How do I replace my Social Security card

If your Social Security card is lost or stolen, you can get a replacement card free of charge. Log into—or create an account on — My Social Security, and you can apply directly there. However, you will need to provide original documentation in order to create an account. Our guide explains what you need to replace the card.
Replacing My SS Card

What should I do if I get a call from a potential Social Security scammer?

Scam calls from Social Security have increased, particularly since the start of the COVID-19 pandemic. These fraudsters might claim there is a problem with your Social Security account, benefits, or number. They will often solicit or demand some form of payment in exchange for resolving the problem.
If you receive a questionable call, hang up and immediately report the call directly to the Office of the Social Security Inspector General. As new scams emerge every day, it’s critical to stay informed of the latest scams in order to keep yourself and your finances safe online.
Protect Against SS Scams
Tips for Your Visit
Confirm the need to go to a physical office
Read the summary above to see if you need to go in to the office. If you are looking to get answers to questions but don’t need the office, check our FAQ.
Make an appointment!
During COVID, SS offices are not allowing walk-in traffic. Call the SSA number to the right during offices hours (7am to 7pm, Monday through Friday).
Bring your documents
You may need documents like your US passport, US birth certificate, Social Security card, divorce decree or others. See our checklist for full details depending on your situation.