"Yes the wait is long but expected. It is clean and comfortable while waiting & I was lucky to have a few really nice people waiting near me. Bring a snack/phone/book or whatever. When I did get up to the window (also before when I snuck up to ask a quick question) the employee was possibly the best customer service oriented man I've come across for years! He answered my need & more giving me some advice on the next step in my retirement plans. I will be going back soon and hoping I get the same employee! Wish I had written down his name."
Marcy Holroyd - August, 2019
"Be prepared to spend the day there! Very slow service with on 3 out of 6 windows and the Guard is ridiculous!!!!"
Laranda Parker - March, 2020
"Called the 800 number and was told the information I needed could only be given at a local office. Went to the local office and was told they couldn't give it to me and that I would have to request it in writing from a regional office. The office staff person was nice enough, but I didn't like wasting time and gas due to being lied to on the phone."
Dennis Murray - November, 2019
"When you check in, you receive a ticket with a number to be called. The wait at this facility is up to 1 1/2 hours. Chairs in the waiting area are very uncomfortable. They do have a board which is supposed to show the order of numbers in queue, but it doesnâ€™t work. As of this writing, itâ€™s been broken for a month and nothing has been done about it. Finally, they will NOT talk to you until your number is called; if you go to a window before youâ€™re called, youâ€™ll be ordered by a security guard (who sounds like a Secret Service agent) to sit down. The clerks are efficient and polite.\n\nIf you try to call the officeâ€™s toll-free number, forget it! They NEVER answer their phones; their system keeps you on hold for 16 minutes, then disconnects the call. The national toll-free number is no better...they donâ€™t answer any calls the beginning of a month and those calls are automatically disconnected.\n\nFinally, I was told by a staff member that the Chicago office is chronically understaffed. All correspondence from the Woodstock facility has to go to the Chicago office. Expect to wait up to ONE YEAR before you receive a reply from them. (Only the Kansas City office has no backlog.)"
Jim Kucharski - January, 2020
"Great service. Thank you Tom and Will. \nUpdate: I went back to ssa office to take care of some things. Miss Emering was the representative that helped me. Again great service. Always a very helpful. Thank you Miss Emering."
Thomas Seebauer - November, 2019